Introduction

The Magento 2 WhatsApp Chat Extension by FMEextensions is a powerful tool that enhances customer engagement by integrating the popular WhatsApp messaging platform into your Magento 2 store. This extension allows customers to contact store representatives quickly and conveniently, ensuring seamless communication.

Key Features

• Instant customer support via WhatsApp
• Customizable chat button design and placement
• Support for multiple agents with user selection
• Pre-filled message options for easy communication
• Configurable operating hours for chat availability

Compatibility

This extension is compatible with the following Magento versions.

• 2.1.x
• 2.2.x
• 2.3.x
• 2.4.1, 2.4.2, 2.4.3, 2.4.4, 2.4.5, 2.4.6, 2.4.7

Installation Guide

Download WhatsApp Chat Extension from your account dashboard. Now you have the following 2 methods to install the extension.

Method 1

1. Unzip fme_whatsapplivechat-x.x.x.zip to a local folder.
2. Make folder FME into your_magento_directory/app/code/ (if you don't find code folder within app folder, please create it first).
3. Create the following folders (as mentioned in step 2):

• app/code/FME
• app/code/FME/WhatsappLiveChat

4. Copy all the contents from fme_whatsapplivechat-x.x.x to newly created WhatsappLiveChat folder.
5. Now open console or shell.
6. Go to your Magento directory and run the following commands:

• php bin/magento module:enable FME_WhatsappLiveChat
• php bin/magento setup:upgrade
• php bin/magento setup:static-content:deploy -f (-f may not work in Magento versions less than 2.2.x.)
• chmod command for var/ pub/static and generated/ folders

7. Reload the Magento admin and you will see FME Extensions on the left side menu of your admin panel.

Method 2

1. Unzip fme_whatsapplivechat-x.x.x.zip to a local folder.
2. Make folder FME into your_magento_directory/app/code/ (if you don't find code folder within app folder, please create it first).
3. Create the following folders (as mentioned in step 2):

• app/code/FME
• app/code/FME/WhatsappLiveChat

4. Copy all the contents from fme_whatsapplivechat-x.x.x to newly created WhatsappLiveChat folder.
5. Go to your_magento_directory/app/etc/
6. Open config.php file in etc folder
7. Add the following line in $modules array at the end ‘FME_WhatsappLiveChat’=>1,
8. Now open console or shell.
9. Go to your Magento directory and run the below commands

• php bin/magento setup:upgrade
• php bin/magento setup:static-content:deploy -f (-f may not work in Magento versions less than 2.2.x.)
• chmod command for var/ pub/static and generated/ folders

10. Reload the Magento admin and you will see FME Extensions on the left side menu of your admin panel.