Magento 2 WhatsApp Chat Extension
Free Updates
45 Days Money Back
1 Year Free Support
Life time access
- Add multiple support agents
- Extensive WhatsApp Chat popup customization
- Set every agent’s weekly schedule
- Add holidays with a custom display message
- View & manage customer chats from the backend
- Description
- Reviews
- FAQS
- Customization
- Change Log
Enhance customer engagement and provide real-time support with Magento 2 WhatsApp Chat Extension. Seamlessly integrate WhatsApp into your store to enable instant communication between customers and support agents, improving conversions and customer satisfaction.
Challenge
Customers often abandon their carts or leave without making a purchase due to unanswered queries or lack of real-time support.
Solution
Magento 2 WhatsApp Chat Extension provides a direct line of communication between customers and support agents, enabling instant responses, personalized assistance, and reduced cart abandonment.
Magento 2 WhatsApp Chat Extension
79.99
Top 6 Features of Magento 2 WhatsApp Chat Extension
Assign Multiple Support Agents
Allow customers to connect with different support agents based on their queries, ensuring quick and relevant responses.
Fully Customizable Chat Popup
Adjust text size, colors, agent details, and popup design to match your store’s theme, providing a seamless user experience.
Personalized Customer Assistance
Enable direct WhatsApp communication to offer personalized support, improving customer satisfaction and loyalty.
Weekly Scheduling for Agents
Set availability schedules for each agent, ensuring that customer queries are handled efficiently without downtime.
Holiday Management & Custom Messages
Mark agent unavailability on specific dates and display custom messages to inform customers when support will resume.
Track & Manage Chat Logs
Maintain a detailed record of all WhatsApp conversations with customer queries, timestamps, and agent interactions for better service analysis.
Detailed Features of Magento 2 WhatsApp Chat Extension
Harness the Power of the Popular Messaging App
Assign a Support Agent to Each Department
Make the WhatsApp Chat Popup Look Attractive
Personalize Your WhatsApp Chat Experience
Set a Weekly Schedule for Every Agent
Add Holidays for Agents Unavailability
Manage Chat Logs on a Handy Grid
Experience the full potential of customer engagement with our Magento 2 WhatsApp Chat Extension. By integrating the world's most popular messaging app into your online store, you empower customers to connect instantly with your support team. From inquiries to assistance, our extension makes real-time communication seamless, enhancing user experience, boosting satisfaction, and ultimately driving conversions.
Enhance customer support efficiency by assigning dedicated agents to specific departments such as sales, finance, product development, etc. These agents possess in-depth knowledge of their respective departments, ensuring prompt and accurate responses to customer inquiries. Customize agent profiles with names, images, department details, contact numbers, and predefined messages, all visible on the frontend for seamless customer interactions.
Every single element in the Magento 2 WhatsApp Chat popup is fully customizable. Tailor the text size and color for agent names, department labels, online/offline status, user box, and user form. These versatile customization options empower you to seamlessly align the popup with your store's unique theme and branding.
Improve your customers' WhatsApp live chat experience through comprehensive customization options. Tailor heading titles, font size, and colors to your preferences. Customize popup and form titles and descriptions, adjust submit button label and background color, form body color, agent box appearance, and hover effects. There is literally nothing on the WhatsApp Chat popup and form that you can’t customize.
Efficiently manage agent availability with our scheduling feature. Tailor the availability of each agent throughout the week by specifying start and end times for each day, including designated break times. This dynamic scheduling system guarantees that at least one agent is consistently accessible to provide seamless support, ensuring uninterrupted customer assistance.
You have the option to designate holidays during which support agents will be unavailable. You can specify the holiday name and start and end dates. You can also display a custom message, clarifying the reason for their unavailability on the WhatsApp Chat popup. This ensures transparency for customers regarding when support will resume.
The extension maintains a comprehensive chat log, detailing the initiator, agent, date, and time of each WhatsApp conversation. This valuable resource enables you to identify frequently asked questions and customer pain points. Moreover, you can update the status of each chat as either pending or completed, ensuring efficient management of customer interactions.
Magento 2 WhatsApp Chat Extension
79.99
Schwarz Carsten
5Perfect Solution for Better Customer Engagement
Many of my customers prefer using WhatsApp, and now they can ask questions or get help with just one click. The extension works smoothly without slowing down my website. Since adding this, I’ve noticed a big improvement in customer engagement.
Joshua
5Great for Customer Support
The extension been amazing for my store! My customers can easily reach out to me directly through WhatsApp, which has improved communication and made them feel more comfortable. I could customize the chat button to match my store’s design. This extension has definitely made my customer support more efficient.
Emma
5Highly Useful Module
This extension is highly recommended for any store owner as it makes connecting with customers much easier. One great feature is the ability to create multiple agents with different WhatsApp numbers.
Magento 2 WhatsApp Chat Extension
79.99
Magento 2 WhatsApp Chat Extension
79.99
Magento 2 WhatsApp Chat Extension
79.99
Updated
Fixed
Version 1.0.3 Last Updated : November 15,2024
Tested and made compatible with Magento 2.4.6 and 2.4.7.
Version 1.0.2 Last Updated : September 25,2024
Fixed agent scheduling bugs: Agents were incorrectly showing as online even when they were set to be offline in the configurations.
