Cancel Order By Customer for Magento 2
The Magento 2 Cancel Order by Customer Extension empowers your customers to put up an order cancellation request from "My Account" section. They can request cancellation for the whole order or specific items from the order. The admin can review the cancellation request and approve/disapprove requests based on the reasons provided.
- Allow customers to submit order cancellation requests
- Approve/disapprove cancellation requests from the Backend
- Allow cancellation based on order status & payment methods
- Customize cancellation request button & popup
- Automatically send email notifications
- Configure Cron job for canceled orders
- Approved by Magento Marketplace
- Features
- Product Reviews
- FAQS
- Related Products
- Cancel Order Option in Account Section
- Cancel Specific Item from an Order
- Draft a Cancellation Message
- Display Cancel Order Details
- Remove Order Cancellation Request
- Magento 2 Cancel Order Item
- Cancel a Specific Order Item
- Magento 2 Cancel Processing Order
- Magento 2 Cancel Order Email
- Set Cancel Order Conditions
- Customize Cancel Order Popup
- Configure Cron Job For Canceled Orders
HOW MAGENTO 2 CANCEL ORDER EXTENSION BENEFITS YOU?
Better Order Management
You can add content in a great variety of formats as product attachments to make the landing pages more informative.
Achieve Customer Satisfaction
By allowing customers to submit a cancel order request, you give them the freedom of choice and shopping.
Improve Store Conversions
Provide maximum product information with interactive media and content formats to pursue higher conversions.
DETAILED FEATURES OF MAGENTO 2 CANCEL ORDER BY CUSTOMER EXTENSION
Allow Customers to Cancel their Orders
Enable your valued customers to cancel their orders if they no longer need the product and may plan to order them some other time. Give them the freedom to withdraw purchases at any time.
Allow Cancelling Individual Order Items
Attach as many files as you need. If you have multiple attachments of different nature, you can display them on a dedicated page. Properly organize your files by putting them under relevant categories in the form of folders and sub folders.
Approve or Disapprove Order Cancellations
With Magento 2 Cancel Order, you can facilitate your customers to submit order cancellation requests. It is up to you either to approve or reject their requests.
Allow Cancellation Based on Order Statuses
The Magento 2 cancel order by customer extension is flexible enough to allow order cancellation requests with respect to order statuses. For example, you may want to authorize the cancellation of orders that are on-hold or under-payment review and disable the feature for orders that have already been processed.
Ask Your Customers a Reason to Cancel Order
Ask your customers to provide the reason for their order cancellation. This helps you understand the flaw or quality constraint in the product, delivery, or customer support. You can then focus on improving your product or processes to minimize your cancellation rate.
Personalize Order Cancellation Popup and Buttons
Provide custom text for the order cancellation popup and cancel buttons to clearly convey to customers what each button and popup means. You can also add link to your terms and conditions on the cancellation popup.
Restrict Order Cancellation by Payment Methods
You can set multiple conditions on the payment methods and duration in days or hours to limit order cancellations.
Notify Customers via Email
It is important to let the customer know whether their cancellation request has been approved or rejected. The extension sends an email to the customer as soon as some action has been taken on their request. Choose an email sender and template to personalize the email.
Reviews & Ratings
Abraham
5Glad I bought it
The extension effectively does what it's supposed to do.
Sweety
Go for it
No bug, no hassle. Go for it.
Tony
An Honest Recommendation
I honestly recommend this module as my store benefited a lot from it. Good coding standards and efficient support.
Krishan Kumar
Support was a little slow
After analyzing a few similar extensions, I found this one with more features and at almost the same price. This gave me exactly what I was looking for with some customization done. The support was a little slow but at the end, it connected me with the development team.
Appart
Product was in a Fully Working State
The extension was fully working upon installation. I feared this because sloppy mistakes in the code lead to errors in Magento. We did not have to dive into the code to fix bugs as we previously did with some other extensions. It's so frustrating when an extension of high price throws errors out-of-the-box. The team FME is doing a great work.
Frequently Asked Questions
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