User Guide of Magento 2 Product Questions Extension

General Configurations

At the backend, go to FME EXTENSIONS > Configurations. Here you can find the extension configurations.

FAQs Page Settings

This section allows you to customize the dedicated FAQs page. You have the following options to configure.

  • Enable Module: Toggle to enable or disable the module.
  • Page Title: Specify the title for the FAQs page.
  • Identifier: Enter a unique identifier for the FAQs page.
  • Meta Keywords: Provide meta keywords for the FAQs page to improve SEO.
  • Meta Description: Enter a meta description for the FAQs page to describe its content.
  • Display Selected Topics: Choose whether to display selected topics or all topics on the main page.
  • Number of Questions: Set the number of questions to display under each category (Hint: Use 0 to display none).
  • Enable Read More: Show or hide the "Read More" link under a category.
  • Enable Accordion: Arrange topics and FAQs in an accordion style for better organization.
  • Visible Answer Length: Set the maximum length of visible answers on listing pages (Hint: Use 0 for the default length).

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Product FAQs

This section allows you to customize the product FAQs. You have the following options to configure.

  • Enable: Toggle to enable or disable the Product FAQs feature.
  • Heading/Title: Specify a title or heading for the Product FAQs page.
  • Sort By: Choose the sorting order for product questions.
  • Enable Ask Question: Toggle to enable or disable the 'Ask a Question' button.
  • Allowed Customers: Set permissions to allow specific customer groups to ask questions.
  • Open Question Form: Select how the question form will open (e.g., in a modal, new page, or inline).

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FAQs Answer Settings (PRODUCT PAGE)

This section allows you to customize how customers will add answers to the FAQs on product page.

  • Enable Add Answer: Allow customers to provide answers to existing product FAQs.
  • Allowed Customers to Answer: Select the customer groups permitted to answer the questions. -** Enable Likes/Dislikes:** Enable or disable the "Thumbs Up/Down" feature for customer feedback on answers.
  • Likes/Dislikes Allowed Customers: Choose the customer groups allowed to like or dislike the answers.

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FAQs Rating

  • Enable Rating: Option to Enable/Disable the FAQs rating on the frontend
  • Allow FAQs Rating: Options to allow FAQs rating for:

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FAQs Block Settings

This section allows you to customize the FAQs block. You have the following options to configure.

  • FAQs Block: Enable or disable the FAQs block.
  • FAQs Search Block: Enable or disable the FAQs search block.
  • Maximum Number of Topics Displayed in Block: Specify the maximum number of topics to display in a block (e.g., 1, 2, 3, etc.).
  • Tags Block: Enable or disable the tags block.
  • Maximum Tags to Show in Block: Specify the maximum number of tags to display in a block (e.g., 1, 2, 3, etc.). Set to 'empty' or '0' to display all tags.

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Email Options

  • Send Emails To: Enter the email address of the notification receiver. Whenever a question is asked, an email notification will be sent to this address.
  • Reply Email Template: Select the email template for reply notifications. If "Default" is selected, the template is chosen based on the theme fallback.
  • Email Sender: Choose the sender of the email notifications.
  • Email Template: Select the email template for FAQs notifications. If "Default" is selected, the template is chosen based on the theme fallback.
  • Answer Email Template: Select the email template for answer notifications. If "Default" is selected, the template is chosen based on the theme fallback.

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Google Recaptcha Keys (reCAPTCHA V2)

  • Enable: Option to Enable/Disable the Google reCaptcha on “Ask a Question” form
  • Google Captcha Site Key: Enter the Google Captcha site key. Get the key from https://www.google.com/recaptcha/admin
  • Google Captcha Secret Key: Enter the Google Captcha secret key. Get the key from https://www.google.com/recaptcha/admin

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How to Add Topics?

At the back end, go to FME EXTENSIONS > Manage Topics. Here you will find the list of all the topics in a grid. You can Edit/Delete any rule here, click on the Add New button to continue.

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rovide the following information:

  • Title: Enter a title for the topic.
  • Identifier: Provide a URL identifier for the topic.
  • Sort Order: Specify the sort order for the topic.
  • Topic Image: Upload an image for the topic.
  • Show on Main Page: Enable or disable the option to display the topic on the main page.
  • Enable Topic: Enable or disable the topic.
  • Store View: Specify the store view(s) where the topic will be active.

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How to Add FAQs?

At the back end, go to FME EXTENSIONS > Manage FAQs. Here you will find the list of all the FAQs in a grid. You can Edit/Delete any rule here, click on the Add New button to continue.

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Provide the following information:

  • Question: Enter the question for the FAQ. You can assign questions to any topic.
  • Identifier: Provide a unique URL identifier for the FAQ.
  • Select Topic: Choose a topic to associate with the FAQ.
  • Show on Main Page: Select "Yes" or "No" to display the FAQ on the main page.
  • Tags: Add tags to the FAQ to enhance search functionality.
  • Enable FAQ: Enable or disable the FAQ.
  • Sort Order: Specify the order in which the FAQ will be displayed.

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Answers

Click on the Add New Answer button to add a new answer.

  • Description: Enter an answer for the FAQ
  • Like/Dislike: Option to like/dislike the answer
  • Enable: Option to Enable/Disable the answer

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Attach Products

Select products that you want to attach to the FAQ. You can attach any question to any product. (Note: Questions without answers are allowed to show on the frontend when their status is ‘Enabled’)

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How to Import or Export FAQs?

At the back end, go to FME EXTENSIONS > Manage Import/Export. Here you will find the options to import or export FAQs as shown below.

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Frontend

Ask a Question

On the frontend demo for any product, authorized customers can click the ‘Ask a Question’ button, and a popup will appear where they can enter the required information.

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Add Answers

On the frontend demo, for product page only, allowed customers can add answers to questions for the product.

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Topics/FAQs Listing

Now the question will appear in the selected topic e.g. ‘Quality’. You can change the answer, topic, and other things by going back to the backend demo.

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