Product Questions for Magento 2

To manage the file download page, this Magento 2 file upload extension lets you add, edit or remove categories on a single grid to classify files in the most relevant section. These categories will then appear as organized files on the “File Download” page.

The Magento 2 ask a question feature helps you gain valuable insights into customer’s preferences and concerns. This further enriches your FAQs and helps you cater to customers accordingly.

Remember, it’s as much about helping customers easily find the question they are looking for as it is about answering as many possible questions as possible.

Organize all your Magento 2 product questions and FAQs by listing them on a dedicated page under their relevant categories/topics. This ensures easy navigation as customers can directly jump to the topic or category his question may fall under. From settings, you can manage the number of FAQs you wish to show on the page.

Allow your store visitors to provide additional info to an FAQ. They can share their personal experience, elaborate on the provided answer, give tips and provide feedback via a simple form. Admin can approve or disapprove the answer from the backend.

• Enable/disable “Add Answer” button for customers
• Review answers posted by customers before they appear on frontend

Increase user engagement on FAQs by allowing customers to rate and like or dislike an answer. It generates trust among customers by telling them how many customers have liked a particular answer. If you don't need this feature, you can also disable it from the backend.

Apart from FAQ tabs on product pages and a dedicated FAQ page, you can bring the most popular Magento 2 product questions into the limelight by placing them anywhere on any page of your store as a widget. This gives customers a fast and easy access to FAQs no matter what page of your store they are on.

Display FAQ Topics

You can choose to display specific FAQs topics on a static block.

Enable FAQs Search

Search block allows customers to find the answer to any question they are searching for by entering a few words.

Enable email notifications so that you or the customers never miss a question or answer. Using this Magento 2 product questions extension, you and the customer get email notification when a customer asks a question on your website or when you answer a question for the customer.

• Email notifications for admin when new question is posted
• Email notification for customers when his question is answered

You can show the following FAQs information in customer's "My Account" section.

• All questions posted by him
• All answers posted by him

Filter settings help you view FAQ from the back end according to your preferences. You can enable these 3 filters.

View by FAQs

See all your FAQs on the grid without any sorting or categorization.

View by Products

See all your FAQs related to your specific products, you can change the filter to View by Products.

View by Categories/Topics

See all your FAQs related to specific topics under categories.

To further help your customers easily find answers, you can enable filters for Date and Ratings of FAQs on your product pages. This shows your customers the most helpful and the most recent FAQs.