• General Questions
  • Common Extensions FAQs
  • Customized Solutions
  • Services

Have questions about something else? Check out our Support or email us at support@fmeextenssions.com

General Questions
  • Do you have an affiliate program?
    Currently, we don't have an affiliate program in place, but we are in the process of introducing one which will be live soon.
  • On how many websites can I use your extensions?
    Our license permits the use of a single extension on one Magento installation. If you operate multiple domains on the same Magento instance, you can use one extension license across all of them. However, if each website is hosted on a separate Magento installation, a separate license is required for each site.
  • How can I get a refund?
    We provide a 30-day money-back guarantee on our extensions. If the purchased extension doesn't meet your expectations, our support team is ready to assist. To request a full or partial refund, please create a ticket here https://support.fmeextensions.com/. Our support team will reach out to you within 24 working hours.
  • Do you offer a free trial?
    We do not offer trials of our extensions. However, we have created demos for each extension that you can check before purchasing. You can also book a live demo presentation.
  • Will you provide extension updates?
    Yes. Purchase of extensions come with free lifetime updates. You will get the latest extension version on demand.
  • Do you offer any discount to existing customers for upgrading their extensions to Magento 2?
    Unfortunately, we don't offer any such discount.
  • What are your rates for custom development services?
    Our rates for custom development services are $35 per hour.
  • I Have multiple websites, do I have to buy multiple copies of your software?
    Yes, one product can be installed on only one Magento installation.
  • How do I receive my product after purchase?
    A download link is provided in your account immediately after purchasing an extension. To download your product, simply login to your account and click the product download link.
  • I still haven't received a reply from the helpdesk regarding my ticket.
    If you haven’t received any reply from our helpdesk after submitting a ticket, there may be several reasons for this problem:
    1. The ticket failed to submit.
    2. The ticket was replied to, but the notification email did not arrive.
    3. Time could be required to process the ticket due to a high load on our support team.
    One of the few measures you need to consider before sending any emails is to check the ticket you sent by logging into your personal account through our website.
    You can use the link mentioned below to directly access the page: https://support.fmeextensions.com
    If no ticket is present in the section, then refill the information in the form at the bottom to create a new ticket. If you can see the ticket, open it and check if a reply has been made by our specialist. Sometimes the reply goes through in the ticket, but the email notification fails to deliver.
    This could be due to several reasons, but the most prevalent are: The email was sent to the spam or trash folder of your email account. The domain might be blacklisted, or the email got blocked by third-party filtering software, a proxy, or the firewall of your OS.
    The email protection service you might be using could have blocked the email from reaching you. In this case, check the software to see if it has sent a verification to you regarding the email.
  • How do I get extension upgrades?
    Simply go to the 'My Account' section of your account and download the latest package of the extension.
  • What payment methods do you support?
    We support all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept payments via PayPal and Stripe. If you have any specific payment preferences or need further assistance, please feel free to contact our support team.
  • How much do FME's Magento 2 migration services cost?
    We stand by our claim of offering the most competitive pricing in the market. However, costs can vary based on the website's current status, your requirements, and preferences. Each store requires different resources and time. FME offers free consultations to give you a clear idea of the cost and time required for the migration. Feel free to email us at support@fmeextensions.com.
  • What documents and files are included in the package?
    Each extension pack includes module files, installation guide, and user guide. Depending on the extension you purchase, there also may be import files you can use as examples.

  • Can I get access to the source code of your extensions?

    Yes, the source code of our extensions is open.

  • How can I ask for additional features to be added to an FME extension?

    To request an additional feature for a specific extension, visit the extension's product page and click on the 'Customize this Extension' link next to the 'Add to Cart' button. Then, submit the form with the feature details. If the required feature is a private solution, our team will contact you to offer customizations tailored specifically for your store.

  • Can I test your extension on a staging site before transferring it to a live one?

    Yes, you can install any of our extensions on a test site and configure all the settings there before installing it on your live store.

  • Are your extensions compatible with extensions from other vendors?

    Our extensions are compatible with all of our own plugins and with most third-party plugins. If you encounter any compatibility issues with a third-party module in Magento 2, we will do our best to assist you.

  • Can you install and configure my extension?

    Extension installation and configuration is a paid service. Enable the 'Paid Installation' option to have our team install the extension on your store.

  • Are your extensions open source?

    Yes, our extensions are absolutely Open Source.

  • How do I report a bug?

    You can report a bug by creating a ticket at support.fmeextensions.com and wait for the support team to respond. Please avoid sending emails about it, as we do not address queries via email.

  • Can you confirm how TAX/VAT is charged on an order? We need to apply TAX/VAT on the initial payment and again on the balance when it's paid.

    Currently, the system charges all taxes on the first deposit, but we can customize it to meet your requirements. To split the tax so that it's paid proportionally with the first deposit and the remaining on subsequent payments, please reach out to us via our support email. We'll gather your full requirements and provide an estimate.

  • Do you provide support for your extensions & themes?

    Yes, unlike others, FME Extensions provides free lifetime support for its extensions and themes.

  • What is your refund policy?

    You can claim a refund within 45 days of purchase. Refund requests will not be entertained after this period. Please note that FME Extensions does not provide refunds for installation services and custom work. For more details, please read our Terms & Conditions.

  • What services do you provide apart from selling extensions?

    Apart from offering quality Magento extensions, we also provide Magento store development, Magento migration, Magento consultancy, and Magento installation and upgrade services. You can visit our Services page to see all the services we provide.

  • How to install your extensions from Magento Marketplace?

    Starting with Magento 2.4.0, it is recommended to install all extensions using Composer. A step by step guide for Composer installation is provided in the installation guide.
Common Extensions FAQs
  • Are your extensions compatible with the latest Magento version?
    Yes! Whenever Magento releases a new version, we immediately make our extensions compatible with that version. So all our extensions are fully updated and compatible with the latest Magento version.
  • Is there a search functionality available for the FAQs section?
    Absolutely. The extension includes an FAQ search bar that lets users quickly find relevant answers.
  • Can we replace the product price with "Call for Price" on the category page?
    Yes, the extension allows you to hide the product price and replace it with a custom "Call for Price" message or button on the category page, as well as on product, search, and other catalog pages.
  • Can customers add a gift message with their wrapped order?
    Absolutely. Customers can include a personalized gift message when selecting the gift wrap option.
  • Can we change the default heading for the additional fields?
    Yes, you can change the default heading from the admin panel under Configuration > General Settings.
  • How to insert promoting widget?

    To insert the FME promoting widget in sidebar, install and enable the product sorting extension. 

    Go to CONTENT > Widgets > Add Widget

    In the Type dropdown, choose FME Promoting Widget

    In the Desing Theme dropdown, choose your current theme and click Continue.

    On the next page, give your widget a title for internal purposes and select store views. 

    In the Layout Updates section, click Add Layout Update.

    In the Display on dropdown, choose All Product Types. 

    Under Products, select All. Under Container, select Sidebar Main.

    Save the changes.

  • How does the extension handle reviews for grouped products?
    The extension assigns reviews to the parent product. Review requests are sent for the parent product, and all reviews are displayed on its product page to ensure proper visibility.
  • Can guest customers be notified when they are converted to registered users?
    Yes, the extension can automatically send an email to guests, notifying them that their account has been created. The email includes their login details and instructions to reset their password if needed.
  • Do Magento 1 extensions work on Magento 2 platform?
    Since Magento 2 differs significantly from Magento 1.x in terms of architecture, code base, internal logic, and more, Magento 1 extensions will not work with Magento 2.
  • Does it resize images automatically?
    Yes, you can set the image size from the configuration section, and the extension will automatically resize and adjust all images accordingly.
  • The additional checkout fields are not showing in the order email. How can I enable this?
    To show the field in the order email, edit the field and go to its Properties. There, you’ll find an option to enable or disable the field in emails.
  • What image formats does Category Banners allow?
    This extension supports JPEG, PNG and GIF.
  • Does this extension allow sorting FAQs by date, such as from oldest to newest?
    Yes, this extension allows sorting by date in both ascending and descending order.
  • What units of measurement does this extension use?
    The extension supports standard units such as meters (m), centimeters (cm), millimeters (mm), feet (ft), and inches (in) for input and calculations.
  • Is there a limit to the number of FAQs I can add?
    No, you can add an unlimited number of FAQs and categories using this extension.
  • Can I assign multiple Markup rules to a single product?
    No, the extension does not support assigning multiple markup rules to a single product at the same time. Only one applicable rule can be applied per product.
  • Can we replace existing meta tags with auto-generated meta tags?
    Yes, the extension allows you to automatically replace existing meta titles, descriptions, and keywords with dynamically generated ones based on your configured templates. This helps keep your SEO content fresh and optimized without manual editing for each product or category.
  • Can we generate product short descriptions with this extension?
    Yes, the extension supports automatic generation of product short descriptions. You can define a template using variables to create consistent, keyword-rich content that improves user experience and supports SEO efforts on category and search result pages.
  • Can I log or track the auto-switch events?
    No, this feature is not currently available in the extension. It does not log or track language or currency switch events at the moment, but we may consider adding it in a future release.
  • Is it possible to replace 'Add to Cart' with a stock alert button in Magento 2?
    Yes, you can replace with a customizable "Subscribe" button on both product & category page.
  • Can we allow Non-Logged-in visitors to subscribe to out of stock products?
    Yes, non-logged-in users can easily subscribe for out-of-stock notifications in Magento 2. They will receive back in stock alerts without needing an account.
  • Does this extension allow recalculating shipping charges after an order is updated?
    Yes, shipping charges are automatically recalculated when items are added to or removed from the order.
  • Do you offer a free trial?
    We don’t offer a free trial. However, we do provide a 45-day full money-back guarantee if the extension does not perform as promised. You can also explore our backend demos to see how it works.
  • Are product prices automatically updated if currency exchange rates increase or decrease?
    Yes, this extension automatically updates the currency rates via API.
  • Where does the “Who Bought This Also Bought” block appear on the product page?
    The module offers 10 different positions to display the 'Also Bought' slider, such as before or after the related products block, before or after the upsell block, or at the top or bottom of the content area.
  • Does this extension send email notifications to the admin & the applicant?
    Yes, the extension does send email notifications to both the admin and the applicant. This feature ensures that the admin is promptly informed about new applications or submissions, while the applicant receives confirmation, improving communication and keeping both parties updated on the process.
  • Does the extension support file attachments in forms?
    Yes, you can add file upload fields to allow users to submit documents, images, or any other files. You can also set allowed file types and size limits.
  • If a product has a special price, how does the deal work on it?
    When a daily deal is enabled on a product, the deal price overrides the special price and is applied based on the product’s base price.
  • What’s the difference between “Add/Merge” and “Add/Replace” import modes?
    Add/Merge: Updates existing entries by adding new data without removing old values. Add/Replace: Replaces existing entries by matching the request path and overwriting the old record.
  • Can I limit the number of products shown in a slider?
    Absolutely. You can define how many products to display per slider and how many to show per slide.
  • Will using WebP images improve my Core Web Vitals score?
    Yes, converting images to WebP helps improve your Core Web Vitals score, particularly the Largest Contentful Paint (LCP) metric, which is crucial for SEO. Faster image loading times enhance page speed and user experience, both of which are key factors for better rankings.
  • Can I exclude specific image types or directories from conversion?
    Yes, the Magento 2 WebP Images Extension allows you to exclude specific image types or entire directories from being converted to WebP format. This is useful if you want to keep certain images in their original format for any reason.
  • Does this extension restore order status along with products and customer details?
    Yes, when restoring a canceled order, the extension revives all associated data, including order status, products, customer information, payment, and shipping details.
  • Will customers be notified when a canceled order is restored?
    No, the extension does not send automatic notifications to customers when an order is restored. Admins can manually send notifications if needed.
  • Will the extension work with third-party modules related to order management?
    The extension is designed to be compatible with Magento's core functionalities, but compatibility with third-party modules may vary. Testing in a staging environment before deploying to production is recommended.
  • How does the Cache Warmer improve website performance?
    By warming the cache, the extension reduces the load time of pages by ensuring they are cached before users access them. This minimizes the server processing time, especially for first-time visits, leading to faster load times and a better user experience.
  • Can I schedule cache warming tasks?
    Absolutely! The extension includes a scheduling feature that allows you to define when and how often the cache warmer should run. You can set it to run during off-peak hours to reduce server load.
  • Can I restrict users from registering with specific email domains?
    Yes, the extension allows you to blacklist specific email domains. You can prevent registrations from common fake email domains like "@mailinator.com" or "@disposable.com," to ensure only legitimate users can register.
  • Can I customize the error messages shown to users who are restricted from registering?
    bsolutely. You can customize the error messages that appear to users when their email domain or IP is blocked to prove a better user experience and clear communication.
  • Does this extension impact the registration process speed?
    No, the extension is optimized for performance and will not noticeably affect the speed of the registration process. It ensures smooth functionality while protecting your store from fake registrations.
  • Can the admin review account deletion requests before approval?
    Yes, the admin has full control over account deletion requests. They can review, approve, or deny each request to ensure the request is legitimate.
  • Will the extension delete customer orders and transaction history as well?
    No, the extension only deletes customer account information. Order and transaction data remain intact in the backend for reporting and auditing purposes.
  • Is there a way for customers to cancel their account deletion request?
    No, you can't cancel your account deletion request once sent.
  • How do I display a message to customers who haven't met the minimum order amount?
    The extension provides the functionality to display customizable messages on the cart or checkout page to inform customers of the minimum order amount they need to reach.
  • Can I apply the minimum order amount based on shipping or payment methods?
    The extension primarily focuses on customer groups and does not support rules based on shipping or payment methods by default.
  • Is your Magento 2 Minimum Order Amount for Customer Group extension compatible with custom themes?
    Yes, the extension is designed to work with most custom themes. However, minor adjustments may be needed depending on how your theme handles cart and checkout displays.
  • Is it possible to have multiple WhatsApp numbers for different departments?
    Yes, the extension supports multiple WhatsApp numbers. You can assign different numbers to various departments like sales, customer support, or billing, and customers can choose which department they want to contact.
  • Can I set availability times for WhatsApp chat?
    Yes, the extension provides the option to set specific availability times for WhatsApp chat. You can configure availability times and display unavailability reasons for different agents to ensure customers know when support will be available.
  • Is there any way to add pre-configured messages for customers to select from?
    No, the current extension version does not support pre-defined messages.
  • Is there a limit to the number of products customers can share through WhatsApp?
    No, there is no limit to the number of products a customer can share via WhatsApp. They can share as many products as they want with their contacts.
  • Is the extension compatible with the latest version of Magento 2?
    Yes, we regularly update our extensions to ensure compatibility with the latest versions of Magento 2.
  • Can I display the WhatsApp Share button on specific products only?
    Yes, you can enable the WhatsApp Share button on all or specific products. If you want to enable the button on specific products only, choose 'No' in the 'Enable on all Products' option in configurations and enable the 'Share WhatsApp' option from the product's edit page.
  • Can I restrict payment methods based on shipping methods?
    Yes, this extension allows you to implement various Magento payment restrictions, including those based on shipping methods. For example, if you wish to disable cash on delivery for FedEx shipping method, you can easily do so through our Magento 2 payment restrictions extension.
  • Can I use this extension for multi-store setups?
    Our payment restrictions Magento 2 extension can be set up for multi-store setups. For each store view, you can set up distinct payment restrictions. This allows you to tailor the payment methods for each region/market.
  • Can customers add products to the compare list from category pages?
    Yes, customers can easily add products to the compare list directly from category pages.
  • Can I customize the product comparison popup?
    Yes, the extension allows you to customize the background and text color of the comparison block, as well as the text of the compare and reset buttons.
  • Can I test my SMTP configuration before using it?
    Yes, the Magento 2 SMTP extension provides a "Test Email" feature that allows you to send a test email to ensure the SMTP settings are correct and that emails can be successfully sent from the server.
  • Which email providers are supported by this extension?
    The extension supports a wide range of email providers, including Gmail, Yahoo, Amazon SES, Mailgun, SendGrid, and any other provider that supports SMTP protocols.
  • Does it affect email templates?
    No, the SMTP extension works behind the scenes and does not affect the Magento email templates. You can continue to use your existing email templates, and the extension will only manage the sending process through SMTP.
  • Can the extension sort products based on custom attributes?
    No, the default version of this extension does not support custom attributes for sorting. It primarily focuses on pre-built sorting options such as bestsellers, most viewed, and price-based sorting.
  • How does this extension impact SEO?
    Improved sorting can indirectly benefit SEO by enhancing user engagement metrics like time on site and reducing bounce rates. When customers easily find what they are looking for, they are more likely to stay on the site longer and explore more pages, which can improve SEO performance.
  • Can I track how many times a file has been downloaded?
    Yes, the extension includes a download counter feature that tracks and displays the number of times each file has been downloaded. It provides useful insights into customer interactions with your content.
  • What file formats are supported for attachments?
    The extension supports a wide range of file formats, including PDF, DOC, PPT, XLS, TXT, ZIP, RAR, MP3, MP4, JPEG, PNG, GIF, and more. If a format you need isn't supported, our team can add it for free upon request.
  • Does the extension support multiple shipping methods?
    Yes, it supports multiple shipping methods. You can integrate it with existing shipping carriers and allow customers to choose between distance-based shipping and other available shipping methods.
  • How do I set up Google Maps API with this extension?
    Setting up the Google Maps API requires an API key, which you can obtain from the Google Cloud Platform. Once you have the API key, simply input it into the extension’s configuration settings in Magento, and it will enable the distance calculation feature.
  • Is it possible to offer distance-based shipping for specific products or categories?
    Yes, you can enable distance-based shipping for specific products or categories. This is useful if certain items have unique shipping requirements, allowing you to apply distance-based rates only to those products.
  • Can customers interact with the social media feed directly from the website?
    While customers can view the feed and its contents directly on your website, they need to click through to the social media platform for actions like liking, commenting, or sharing posts.
  • Is this Magento 2 Social Feed extension mobile-friendly?
    Yes, the extension is fully responsive and ensures that social media feeds are displayed properly on mobile, tablet, and desktop devices for an optimal user experience across all screen sizes.
  • Can I customize the fee message displayed to customers?
    Yes, the extension allows you to display a custom message to notify customers about the minimum order fee to ensure transparency during the checkout process.
  • Can I set a flat or percentage-based minimum order fee?
    Yes, the extension allows you to configure either a flat fee or a percentage of the order total as the minimum order fee.
  • Does the minimum order fee apply to subtotal or total amount after discounts?
    You can configure the extension to apply the minimum order fee based on the cart subtotal before or after discounts.
  • Can I apply limits to individual products or categories?
    With this extension, you can configure limits on a per-product basis only. To apply limits on categories, you can check our Limit Order Quantity Per Category extension.
  • Is it possible to exclude certain products from quantity limits?
    Yes, you can leave the 'Quantity Limit Per Customer' field on the product edit page empty and the limit will not be applied on that particular product.
  • Is it possible to customize the appearance of the Lookbook?
    Absolutely! You can customize the hotspot marker, button text, font, background colors, and marker pin color to align with your store's design and branding.
  • Can I create multiple Lookbooks for different product categories?
    Yes, you can create multiple Lookbooks for different product categories, collections, or seasons to give you flexibility in how you present your products.
  • Will the Smart Categories work with layered navigation?
    Yes, the extension works seamlessly with Magento’s layered navigation and also with multi select layered navigation module that allows customers to filter products based on multiple attributes within the dynamically generated categories.
  • Is the Smart Categories extension compatible with custom product attributes?
    Yes, the extension fully supports custom product attributes and allows you to create dynamic categories based on any attribute that exists in your Magento store.
  • Can customers opt-out of being converted into registered users?
    No, this extension is designed to automatically convert guest customers into registered users to enhance the store's customer database and improve user experience.
  • What happens if a customer tries to exceed the set limit?
    If a customer attempts to add more than the allowed quantity to their cart, they will receive a notification indicating the maximum limit for that category and will be prevented from proceeding to checkout.
  • How can I customize the messages displayed to customers when they exceed the limit?
    You can customize the error messages through the extension's configuration settings. You can use custom text and use the {category_name}, {qty_limit}, and {product_name} attributes to automatically fetch the values.
  • Can I exclude certain pages from having canonical tags?
    Yes, you can specify product or category pages to be excluded from canonical tags, giving you complete control over which pages are indexed by search engines.
  • How easy is it to set up and use the extension?
    The Magento 2 Canonical Extension is user-friendly and comes with a simple setup process. You can easily configure canonical tags for different pages without needing any coding skills.
  • Is the extension compatible with custom product attributes?
    Yes, the extension is fully compatible with custom product attributes. It works seamlessly with other product attributes and filters in the Magento 2 admin product grid.
  • Will archiving orders affect my reporting and order history?
    No, archiving orders will not affect your reporting or order history. The extension simply moves the orders from the main grid to an archive grid, keeping all order data intact and available for reporting and analysis.
  • Can I set specific criteria for automatically archiving orders?
    Yes, you can set custom rules for automatically archiving orders. For example, you can archive orders that have been completed for a certain number of days or archive orders of a specific status, such as "Complete" or "Closed."
  • Can I delete orders after archiving them?
    he extension does not automatically delete archived orders. However, if you wish to permanently delete archived orders, you can do so manually from the archive grid.
  • Can I customize the design of the Free Shipping Bar?
    Yes, the extension allows you to customize the bar's appearance, including colors, text, and placement, to match your store's branding.
  • Is the extension mobile-friendly?
    Yes, the extension is fully responsive and works seamlessly across all devices to ensure a great user experience for mobile shoppers.
  • Can I select specific reviews to export rather than exporting all reviews?
    Yes, the extension allows you to export reviews based on status and date. For example, you can export reviews from a specific time period, or choose to export only pending reviews.
  • How to view and manage all stock subscriptions in Magento 2?
    You can easily view and manage all stock subscriptions from a dedicated grid within the admin panel. This allows you to see all product subscriptions, customer details, and statuses, making it simple to track and manage stock alerts effectively.
  • Can I create custom product feeds for different platforms?
    Yes, you can create customized product feeds for platforms like Google Shopping, Facebook, eBay, and Bing, each with specific product attributes and feed structures.
  • Does the Magento product feed extension support multi-store setups?
    Yes, the extension fully supports multi-store environments, allowing you to create and manage product feeds for each store separately.
  • Does the extension support configurable and bundled products?
    Yes, the extension fully supports all product types, including simple, configurable, bundled, and grouped products. This ensures customers can wishlist any item in your Magento store.
  • Is the cookie consent popup customizable?
    Absolutely. The cookie consent bar can be fully customized in terms of design, content, and position. You can add links to your privacy policy, adjust the messaging, and style it to match your theme.
  • Can I create multiple image albums and assign them to specific products or categories?
    Yes, you can create unlimited image albums and assign them to specific products and categories. This helps you showcase relevant images for each section of your store and improve user experience.
  • Is this extension mobile-responsive?
    Yes, the Magento 2 Photo Gallery extension is fully responsive and optimized for all screen sizes. Your galleries will look great on desktops, tablets, and mobile devices.
  • Does it delete images permanently from the server?
    Once confirmed, the extension deletes the selected unused images permanently from the /pub/media folder. It is recommended to take a backup before performing the deletion process.
  • Is there a calendar or list view available for events?
    Yes, the extension provides both calendar and list views. You can choose the layout that best suits your store’s design and make it easier for users to browse events by date or type.
  • Can I categorize and tag blog posts?
    Yes, the extension lets you create multiple categories and tags to organize your blog posts. This helps users easily find relevant content and improves content structure and SEO.
  • Is it possible to categorize job openings?
    Yes, you can create multiple departments and assign each job posting to a specific department, category, or location which makes it easier for applicants to filter and find relevant opportunities.
  • Can I assign different size charts to different products or categories?
    Yes, you can create multiple size charts and assign them to specific products, categories, or both. This gives you flexibility to show relevant sizing information based on the type of product.
  • Does the Quick View popup support configurable and bundled products?
    Yes, the extension fully supports configurable, bundled, and grouped product types. Shoppers can select product options and add them to the cart directly from the Quick View popup without visiting the product page.
  • Is the Quick View popup mobile-friendly?
    Yes, the popup is fully responsive and optimized for mobile and tablet views to ensure customers on all devices enjoy a smooth and intuitive shopping experience.
  • Can I limit the number of products displayed in the suggestion block?
    Yes, the extension allows you to define how many products should be shown in the "Also Viewed" section. You can set a limit from the admin panel.
  • Is the block mobile-responsive and theme-compatible?
    Absolutely. The extension is fully responsive and designed to integrate seamlessly with most Magento 2 themes to ensure a consistent look across devices.
  • Can I choose which product attributes to display in the "Also Bought" slider?
    Yes, you can select which product attributes to display, such as Add to Cart button, ratings, price, and more, directly from the extension’s configuration settings.
  • Can I customize the "Call for Price" message or button text?
    Yes, the extension provides full flexibility to customize the message or button label (e.g., "Request a Quote", "Contact for Price") to match your store’s tone and branding.
  • Does the extension support different percentage values for different customer groups?
    Yes, the extension allows you to set different percentage markups or discounts for specific customer groups, enabling personalized pricing strategies.
  • How does the extension handle price changes on the base product?
    Whenever the base product price i.e. product cost is updated, the percentage pricing is automatically recalculated. This ensures accurate pricing without manual updates.
  • Can I update the CSV pricing file later if prices change?
    Yes, you can replace or update the existing CSV file anytime from the product edit page in the admin panel. The changes will reflect on the frontend immediately.
  • Can I apply group pricing to specific products or categories only?
    Absolutely. You can apply group pricing to selected products, categories, or store views by creating conditions.
  • Can I display a custom message instead of the price for guests?
    Yes, you can show a custom message like "Login to view price" or "Please register to see pricing" in place of the price for guest users.
  • Will this extension work with configurable and grouped products?
    Yes, the extension is compatible with all product types including simple, configurable, bundled, and grouped products.
  • Can I display the inquiry form on specific products only?
    No, the extension does not allow displaying the inquiry form on specific products only. When you enable the 'Enable on Products' option in the configuration, the inquiry button will appear on all products.
  • Is the inquiry form mobile responsive?
    Yes, the form is fully responsive and works seamlessly on all devices including desktops, tablets, and mobile phones.
  • Can I limit the quantity of a product that a customer can buy across multiple orders?
    Yes, the extension allows you to set a cumulative quantity limit, so the restriction applies even if the customer places multiple orders.
  • Can I enable the quote request option for specific customer groups only?
    Yes, you can restrict the RFQ feature to specific customer groups like B2B clients or wholesale customers.
  • Where can I show custom messages - cart page, checkout page, or both?
    You can choose to display messages on the cart page, checkout page, order success page or all, depending on your configuration settings.
  • Can I set start and end dates for specific messages?
    Yes, each message can have a defined start and end date, making it easy to run time-sensitive promotions or seasonal alerts.
  • Can customers view a live total price update as they add products to the box?
    Yes, the extension provides dynamic price updates on the frontend as customers select or remove items from the box.
  • Does this extension support configurable and simple product types?
    Yes, you can include both simple and configurable products in your mix & match box, depending on your requirements.
  • Is it possible to add multiple variations to the cart at once?
    Yes, customers can select quantities for different combinations and add all selected variations to the cart in a single click.
  • Does the extension support tier pricing for individual variations?
    Yes, it fully supports Magento’s native tier pricing, which can be shown per variation in the matrix/grid layout.
  • Will this extension work with custom product attributes?
    Yes, the extension works with custom attributes used in configurable products, as long as they are dropdown/select type.
  • Can I search for subcategory products specifically?
    Yes, the extension allows you to filter products by subcategories as well which gives you more precise control over product management.
  • Does this extension support virtual and configurable products?
    Yes, the extension supports all Magento product types including simple, configurable, virtual, downloadable, and bundled products.
  • Can I enable multiselect for only specific attributes?
    No, the extension currently enables multiselect functionality for all filterable attributes globally. Selective attribute-based control is not available at this time.
  • What types of media files are supported in the gallery?
    The extension supports images (JPG, PNG, GIF), videos (MP4, YouTube, Vimeo), and custom embeds, allowing you to create visually rich galleries.
  • Can I bulk upload media and organize it easily?
    Yes, the extension supports bulk image uploads and provides tools to organize them using tags, categories, or drag-and-drop sorting.
  • Can I create separate media galleries for products, categories, and CMS pages?
    Yes, the extension allows you to create and assign galleries to products, categories, and CMS pages independently. This offers full flexibility in media placement.
  • Can I customize the zoom window size and position?
    Yes, you can configure the zoom window's size, position (left, right, top, bottom), and fade-in/fade-out speed from the backend settings.
  • Does the zoom work with swatch images and image galleries?
    Yes, the zoom functionality automatically works with swatches and additional gallery images which gives customers a closer look at each variation.
  • Does the extension support background repeat and positioning options?
    Yes, you can fully customize the background behavior, including repeat options, image alignment, and positioning (top, center, bottom, etc.) directly from the admin panel.
  • Can I use videos or sliders as background instead of static images?
    Currently, the extension only supports static background images, not videos or sliders. For advanced media backgrounds, a custom solution would be required.
  • Does the extension support SEO optimization for FAQ pages?
    Yes. The extension allows you to add meta titles, meta descriptions, and SEO-friendly URLs to each FAQ and FAQ category page, which helps improve visibility in search engines.
  • Can I display FAQs on individual product pages?
    No, this extension only creates a dedicated FAQs page and does not associate FAQs with specific products. To link FAQs with individual products in addition to a dedicated FAQs page, please check out our Product Questions Extension.
  • What types of form fields are supported?
    The extension supports various field types including text, textarea, dropdown, checkbox, radio button, date picker, file upload, email, and more.
  • Is it possible to enable Google reCAPTCHA on forms?
    Yes, the extension supports Google reCAPTCHA to help prevent spam and automated submissions on your forms.
  • Can I show a different page to logged-in admins?
    Yes, the extension allows you to whitelist specific IP addresses or admin users so they can access the full site while the maintenance or coming soon page is visible to regular visitors.
  • Is it possible to add a newsletter subscription or contact form on the page?
    Yes, you can integrate a newsletter subscription form or a custom contact form on the coming soon or maintenance page to collect visitor emails or inquiries.
  • What types of form fields can I add?
    You can add various field types including text fields, dropdowns, checkboxes, radio buttons, date pickers, file uploads, email, and text areas. Each field can be customized for label, validation, and visibility.
  • Does the extension support file uploads?
    es, the Form Builder extension supports file upload fields. You can specify allowed file types, size limits, and manage uploaded files from the admin panel.
  • Does the extension support Google reCAPTCHA?
    Yes, the extension supports Google reCAPTCHA v2 and v3, helping protect your forms from spam and bots.
  • Does the extension create a dedicated brand listing page?
    Yes, the extension automatically generates a responsive "All Brands" page that lists all brands alphabetically, along with their logos and links to individual brand pages.
  • Can I add SEO metadata to brand pages?
    Yes, each brand page allows you to add an SEO-friendly URL, meta title, meta description, and custom content, helping improve organic visibility.
  • Can I assign products to multiple brands?
    No, a product can be assigned to only one brand at a time. You can assign the brand from the product edit page in the admin panel.
  • Is customer consent required to use this feature?
    While the extension does not require explicit customer consent at the time of login, you can configure notification emails or logs for transparency. It's recommended to inform customers if you access their account for support purposes.
  • Can I log in as customers who registered via social login or third-party modules?
    Yes, the extension works with all customer accounts regardless of how they registered, as long as they are listed in your Magento customer grid.
  • Is the login session temporary or persistent?
    The login session behaves like a regular customer session. You remain logged in until you manually log out or the session times out according to Magento’s session settings.
  • Can customers cancel orders from their “My Account” section?
    Yes, customers can cancel eligible orders directly from their My Orders section in the customer dashboard, based on the order status and your configuration.
  • Can I allow only specific customer groups to cancel orders?
    Yes, the extension allows you to restrict the cancel order option to specific customer groups, such as registered customers only.
  • Can customers provide a reason for canceling an order?
    Yes, the extension includes a reason field where customers can specify why they are canceling the order. You can set different reasons in the configuration. This data is stored in the backend for admin review.
  • Does this extension capture guest order attempts?
    Yes, it records missing orders for both registered customers and guest users, including their cart details and any error messages if available.
  • What file format is used for import/export?
    The extension supports CSV (Comma-Separated Values) format for both importing and exporting orders.
  • Does the extension support guest orders?
    Yes, it fully supports both guest orders and registered customer orders during import and export.
  • Is there a sample CSV file format available?
    Yes, the extension provides a sample CSV template that you can download and follow to ensure proper formatting.
  • Where does the Buy Now button appear?
    The button appears on product pages (both simple and configurable products). You can also choose to display it on category pages if enabled in settings.
  • Will it skip the cart page for all purchases?
    Only when the Buy Now button is clicked. The regular Add to Cart button still works normally, giving customers both options.
  • What order information can be exported using this extension?
    You can export complete order details, including customer info, billing/shipping addresses, payment & shipping methods, ordered products, SKUs, prices, tax, discounts, order status, and custom fields.
  • Where are the exported files saved?
    Exported files can be downloaded directly or saved to a specific path on the server, an external server via SFTP/FTP, or sent via email (if configured).
  • Can I include custom attributes in the export?
    Yes, if your store includes custom order attributes, you can include them in the export file by selecting them during field mapping.
  • What types of URL rewrites can I import/export?
    You can manage both custom and system-generated URL rewrites for products, categories, and CMS pages. This includes redirects, rewrites with specific store views, and target paths.
  • Can I use this extension to migrate URL rewrites from one Magento site to another?
    Absolutely. You can export URL rewrites from one store and import them into another, making it ideal for store migrations, staging environments, or SEO setup replication.
  • Does it support scheduled or automated imports?
    No, this extension currently supports manual import/export only via the admin panel. Cron-based automation is not available in the base version.
  • Can I rename or remove existing Magento account tabs?
    Yes, the extension allows you to rename, reorder, or hide default tabs such as "My Orders," "My Wishlist," etc., to streamline the customer dashboard.
  • Is it possible to restrict specific tabs based on customer groups?
    Yes, you can limit visibility of custom tabs based on customer groups. This is useful for showing exclusive content to wholesale customers or VIP members.
  • Can I change the order of tabs in the customer dashboard?
    Yes, you can easily reorder all tabs (default and custom) using the 'Sort Order' settings in the admin panel.
  • How does the wishlist work for guest users?
    The wishlist is stored in the browser using cookies, allowing guests to return and view their wishlist items as long as they use the same device and browser.
  • What happens to the guest wishlist if the user logs in or registers?
    When a guest logs in or registers, the extension can be configured to merge the guest wishlist with the user’s account wishlist for a seamless experience.
  • Can admins view or manage guest wishlists from the backend?
    No, since guest wishlists are stored on the frontend (in the browser), they are not visible or manageable from the admin panel.
  • Can I set flash sales for specific products only?
    Yes, you can select specific products and define their flash sale prices, start and end dates, and display settings individually from the admin panel.
  • Can I limit the quantity of products available during a flash sale?
    Yes, you can set a quantity limit per deal, allowing only a specific number of units to be sold at the flash sale price.
  • Can I disable the popup for logged-in users?
    Yes, you can restrict the popup to the 'Not Logged In' customer group and it will not show to logged in customers to avoid interrupting existing subscribers or regular buyers.
  • Is the email subscription integrated with Magento's default newsletter list?
    Yes, all email addresses collected via the popup are automatically added to Magento’s default newsletter subscriber list, so you can manage and send newsletters from the backend or an integrated email service.
  • How do I create a private sales event?
    You can create a private sales event by assigning start and end dates, selecting products or categories, and choosing which customer groups can access it. You can also display a countdown timer for urgency.
  • Can I control who gets access to each private sale?
    Absolutely. You can assign access based on customer groups, so only specific users can see and buy products from a private sales event.
  • What types of products can be shown in the slider?
    You can display products based on various conditions, including:
    • Featured Products
    • Bestsellers
    • New Arrivals
    • On Sale Products
    • Specific categories
    Manually selected products
  • Can I customize the slider appearance?
    Yes, you can customize the slider layout, number of products to show, sliding speed, autoplay, navigation arrows, pagination dots, and more from the backend.
  • Where can I display product sections using this extension?
    You can display sections on the homepage, category pages and CMS pages.
  • Does this extension allow manual product selection?
    Yes, you can manually select specific products to feature in any section.
  • Can I schedule product sections to appear or disappear on specific dates?
    Yes, the extension supports scheduling so you can control when a section should be visible—ideal for seasonal offers or time-limited promotions.
  • Is it possible to charge an additional fee for gift wrapping?
    Yes, you can set a fixed or percentage-based gift wrap fee. Each wrap option can have its own pricing.
  • Where can customers enter the dedicated invoice email address?
    Customers can add a separate invoice email address during:
    • Account registration
    • Guest or logged-in checkout
  • Is the invoice email address visible in the admin panel?
    Yes, store admins can view the customer’s dedicated invoice email address in the customer account details and order information.
  • Can I make the invoice email field optional or mandatory?
    Yes, from the backend settings, you can choose whether the invoice email field should be required or optional during checkout or registration.
  • What order details can I modify with this extension?
    You can edit product information (name, price, quantity), billing/shipping addresses, shipping methods, and payment methods.
  • Will editing the order affect the stock quantity of products?
    Yes, if enabled, the extension will automatically update the product stock quantity based on the order changes.
  • Does the mini cart update automatically when products are added or removed?
    Yes, the extension supports real-time AJAX updates for product quantity, addition, and removal - no page reloads required.
  • Is this extension responsive and mobile-friendly?
    Yes, the mini cart is fully responsive and works seamlessly across all devices, including tablets and smartphones.
  • Can I enable a subtotal, tax, and shipping estimate in the mini cart?
    Yes, you can choose to display subtotal, tax, and estimated shipping cost within the mini cart.
  • Is it possible to exclude specific IPs or URLs from redirection?
    Yes, you can whitelist IP addresses to prevent redirection for certain users.
  • Can I define different currencies and languages for each country?
    Yes, you can map specific countries to your desired language and currency. For example, you can set France to use French language and Euro, and the USA to use English and USD.
  • Can I disable auto-switching for specific IPs or countries?
    Yes, you can whitelist IP addresses or exclude certain countries from the auto-switching logic to provide more control over user experience.
  • Does the extension support IP-based blocking?
    Yes, you can block access based on specific IP addresses which gives you fine-grained control over who can view your site.
  • Is there a logging feature to track blocked access attempts?
    No, the extension does not currently provide logging for blocked access attempts. However, this feature may be considered in a future update.
  • Is it possible to redirect users when they try to access restricted products?
    Yes, you can configure a custom redirect URL to send users to a specific page like login, registration, or a custom CMS page when they try to access restricted content.
  • Does this extension support multiple customer groups for the same product?
    Yes, you can assign multiple customer groups to each product, category, or CMS page for flexible access control.
  • Can I manually map currencies to specific countries?
    Yes, the extension allows you to assign specific currencies to selected countries from the backend configuration.
  • What happens if a visitor’s IP or location cannot be detected?
    If the location is undetectable, the extension will use the default store currency configured in your Magento settings.
  • How often does the extension update the sitemap?
    You can configure the update frequency in the backend settings. It supports daily, weekly, monthly, or custom schedule updates via cron.
  • Are sitemap entries assigned priority and change frequency?
    Yes, you can set the priority and change frequency for categories, products, CMS pages, and custom URLs individually.
  • How are the alt tags generated?
    The extension uses dynamic templates that include product attributes like name, SKU, category, brand, etc., to auto-generate meaningful ALT tags for each image.
  • Will it overwrite existing ALT tags?
    Yes, the newly generated ALT tags will overwrite the existing ones.
  • Can I apply the noindex or nofollow tag to individual pages?
    Yes, you can apply the tags to individual CMS pages, product pages, or category pages from their respective edit sections in the admin panel.
  • Can I remove the noindex or nofollow tag later?
    Yes, you can easily remove or update the tag from the admin panel by editing the specific page or category settings.
  • Is it possible to limit the number of links per keyword on a single page?
    Yes, the extension allows you to set a limit on how many times a keyword should be linked per page to avoid keyword stuffing and maintain content readability.
  • Can I control which pages the cross links should be applied on?
    Yes, you can configure where to apply the cross links such as only on product pages, CMS pages, or category pages depending on your SEO and content strategy.
  • Does this extension support product, category, and CMS pages?
    Yes, Cross Links can be applied to product descriptions, category descriptions and CMS. It helps you implement a consistent internal linking strategy across your store.
  • Can customers upload images with their testimonials?
    Yes, customers can attach images along with their reviews or testimonials to make their feedback more engaging and credible.
  • Is there a character limit for reviews?
    Yes, you can set a maximum character limit for customer reviews from the backend settings.
  • Can I enable or disable specific schema types?
    Yes, the extension provides granular control and allows you to enable or disable individual schema types such as product, organization, breadcrumbs, etc., based on your preferences.
  • Can I test the rich snippets on my site?
    Yes, you can test the implementation using Google’s Rich Results Test tool to ensure that all structured data is correctly added and recognized.
  • What features are included in the SEO Pack extension?
    The SEO Pack includes features like image alt tags generator, meta tag templates, canonical URLs, rich snippets, XML/HTML sitemaps, Hreflang tags, noindex nofollow tags, and cross links - all in one extension.
  • Can I exclude certain pages from indexing?
    Yes, you can easily set "noindex, nofollow" directives for specific pages, layered navigation URLs, or duplicate content to control what search engines crawl.
  • Will the extension work with custom checkout extensions?
    This Magento 2 Convert Guest to Customer extension is compatible with most custom and third-party checkout extensions including our Magento 2 Custom Checkout Fields Extension. However, compatibility can depend on the specific checkout module you’re using.
  • Who must comply with the GDPR?
    Any firm that processes the personal data of people in the European Union must comply with the GDPR.

  • Are your extensions compatible with different browsers?

    Yes, our extensions are compatible with all major browsers. If you encounter any compatibility issues with a specific browser, please don't hesitate to contact our support team at support@fmeextensions.com. We're here to help ensure a smooth experience.

  • Does the extension calculate the total cost including selected custom options?

    Yes, this extension allows you to sell and calculate the cost of product boxes along with any selected custom options. For example, if the total box cost is $200 and a customer selects a custom option like Technical Support for $20, the final price will be automatically updated to $220.

  • Can I exclude specific pages or URLs from the sitemap?

    Yes, you can exclude categories, products, CMS pages, or any custom URLs from the sitemap directly from the configuration panel.

  • How to sort products by newest?

    To sort Magento 2 products by the "Newest" parameter, install and enable the product sorting extension.

    Go to FME EXTENSIONS → Configuration and open the Sorting by Default tab. 

    In the Default Sorting on Search Pages, choose the New Arrival option from the First Sort by dropdown.

    In the Default Sorting on Category Pages, select the same option.

    Save the changes.

  • What is Magento 2 layered navigation?

    Layered navigation is the default catalog navigation in Magento 2 that makes it easy to find products based on category, price range, color or other product attributes. The Multi-select layered navigation takes this feature to the next level by allowing customers to find products based on multiple product attributes simultaneously.

  • Is the extension compatible with the latest Magento 2 version?

    Yes, the extension is regularly updated to ensure compatibility with the latest Magento 2 versions. Please check the version compatibility details on the product page before purchasing.

  • What are the steps required to upgrade my extensions to Magento 2 from Magento 1?

    At FME, we design our Magento 2 extensions from the ground up to offer enhanced functionality and features for our clients. While we draw inspiration from our existing modules to refine ideas and improve concepts, Magento 2 is a distinct platform with unique features, logic, and capabilities. Therefore, our Magento 2 extensions are entirely redeveloped as new products. As a result, a new license is required when upgrading to Magento 2 extensions.

  • As we are planning to upgrade our site to M2 in near future, if we buy Magento 1 extension now, will I get upgrade for Magento 2 as well?

    No, you'll have to buy a separate M2 license.

  • Can I add videos from YouTube?

    Yes, you can add YouTube videos, and they will be played in a popup on frontend.

  • Can we change the settings so that the selected video plays on a loop?

    No, this feature is not currently available in the extension. However, we are planning to implement it in the near future. If you need this feature to be developed sooner, please contact our support team.

  • Can I display a banner on the homepage using this extension?

    Yes, you can add banners to any page you like.

  • Does this extension allow users to search FAQs?

    Yes, this extension includes a feature that allows users to search FAQs which makes it easy for them to find the questions they’re looking for.

  • Does the extension support multiple currencies and fractional pricing?

    Yes, the extension fully supports multiple currencies and calculates prices accurately, including fractional values.

  • Can I add a custom message to guide customers to the appropriate store?

    Yes, you can add a custom message or heading to the store switcher popup. This message appears when users land on your site and are prompted to switch to their regional store. You can use it to explain why they’re being redirected and how it benefits them - such as showing content in their local language, displaying regional pricing, or offering location-specific promotions. This improves user experience and helps reduce confusion, especially for international customers.

  • Can the merchant generate and send a paid installment invoice to customers?

    Yes, merchants can generate and email invoices for paid installments to customers.

  • Can we configure long description template for product pages?

    Yes, you can create and apply long description templates for product pages. This feature is useful for ensuring consistency across your product descriptions while also saving time by automating content creation based on dynamic variables like product name, attributes, and categories.

  • Is it possible to add canonical tags to pagination and layered navigation pages?

    Absolutely! With this extension, you can add canonical URLs in Magento 2 for both pagination pages and layered navigation filters, ensuring a proper SEO structure throughout your site.

  • Can we update and replace the CSV table rate pricing file for a specific product?

    Yes, you can update and replace the CSV table rate pricing file for a specific product by uploading a new file through the product’s configuration in the admin panel. Make sure the new CSV follows the required format for table rate pricing to apply correctly.

  • Can I customize the subscription form fields and 'Notify Me' button?

    Yes, you can customize the form fields & subscription button text.

  • Can I create custom tabs for specific products or categories only?

    Yes, the extension allows you to assign tabs to individual products, specific categories, or all products globally using conditions. This enables highly targeted content for different product types or collections.

  • Does this extension allow deleting additional images from categories only?

    Yes, this extension lists all the additional images of category & products in a separate grid. You can delete the unused category images in a single click.

  • Can I checkout an installment product with a non-installment product?

    No, you cannot checkout an installment product together with a non-installment product. Please either clear the cart or complete the current purchase before proceeding.

  • Will restricted products show up in search or category listings?

    Yes, the products will appear in search results and navigation menus, but the sale pricing will not be visible. For example, if a sale is applied to certain products or categories and restricted to the Wholesale customer group, other customer groups will still see the products, but without the discounted prices.

  • How can I log in as a customer from the admin panel?

    In the customer grid or customer view page in the admin panel, you will see a “Login as Customer” button. Clicking it will redirect you to the storefront and log you in as that customer.

  • With vs Without Base Price - what's the difference?

    For Per Item Price With Base Price, you can set a base price for the gift box. The total will be the base price plus the prices of all items inside. Per Item Price Without Base Price means the total will only include the sum of the item prices, without any additional base price.

  • Can the store admin re-enable an expired deal with a new date?

    Yes, the Magento 2 Flash Sales Extension allows store admins to easily create a new deal for the same product by setting a new date after the previous deal has expired.

  • Does the extension support configurable or bundled products?

    Yes, the extension supports all Magento product types, including simple, configurable, bundled, and downloadable products.

  • Does this extension support adding custom fields to multiple shipping addresses?

    No, our extension does not support adding custom fields to multiple shipping addresses.

  • What screen resolution is recommended for background images?

    For optimal results, it's recommended to use images with a resolution of 1024 × 768 pixels or higher.

  • Does the extension work with CDN (Content Delivery Networks)?

    Yes, the Magento 2 WebP Extension is compatible with CDNs. When using a CDN, WebP images are delivered to supported browsers, and original formats are served to non-WebP supported browsers.

  • Does the extension support bulk image conversion?

    Yes, the extension supports bulk image conversion, allowing you to convert thousands of images to WebP format at once, significantly saving time and effort for large Magento stores.

  • Is it possible to restore multiple orders at once using this extension?

    Yes, you can restore multiple orders at once by selecting the canceled orders and clicking on 'Restore Orders' from the 'Actions' dropdown.

  • Is there a limit to the number of canceled orders I can restore?

    No, there is no limit. You can restore any number of canceled orders as long as they exist in the system.

  • Is the extension compatible with the latest Magento 2 version?

    Yes, the extension is regularly updated to ensure compatibility with the latest Magento 2 versions. Please check the version compatibility details on the product page before purchasing.

  • Can the Cache Warmer target specific pages or URLs?

    Yes, the Cache Warmer allows you to select specific URLs, product pages, category pages, CMS pages, and even custom URLs to warm. You can prioritize the pages that receive the most traffic or are critical to user experience.

  • Is the extension compatible with Varnish Cache?

    Yes, the extension is fully compatible with Varnish Cache and other full-page caching systems. This ensures that the cache warming process is effective regardless of the caching mechanism your store uses.

  • How does IP blacklisting work in this extension?

    To restrict IP addresses, enable the 'IP Address Restriction' option. In the following field, list all the IP addresses you want to block, separated by commas, to prevent users from registering.

  • Can I view a log of blocked registration attempts?

    Yes, the extension provides a detailed log of blocked registrations, including information like email, IP address, and the reason for blocking. This helps in monitoring suspicious activities and adjusting your security settings.

  • Is this extension compatible with custom registration forms?

    Yes, the Restrict Fake Registration extension is fully compatible with custom registration forms and works seamlessly to secure any custom user registration workflows on your Magento store.

  • Does the extension send notifications to customers upon account deletion?

    Yes, customers receive email notifications when their deletion request is processed. This keeps customers informed throughout the process.

  • Is there any way to recover deleted accounts?

    Accounts are either deleted or encrypted by the admin. If deleted, the account cannot be recovered. If encrypted, it can be decrypted and recovered.

  • Can I set different minimum order amounts for different customer groups?

    Yes, the extension enables you to configure distinct minimum order amounts for each customer group, such as wholesalers, retailers, or general customers.

  • Can I exclude certain products or categories from the minimum order amount rule?

    No, the current version of the extension does not allow product or category exclusion. The minimum order amount is applied to the total cart value regardless of specific products or categories.

  • Will the extension affect customers if they use coupon codes or discounts?

    The extension considers the final cart total after discounts and coupon codes have been applied, so the minimum order amount must be met after these are deducted.

  • Can I customize the WhatsApp chat button on my Magento store?

    Yes, the extension allows you to customize the appearance of the WhatsApp chat button, including its position, icon, text, and color. You can also customize the chat popup including different messages, button and link colors. This ensures it matches the design of your Magento store.

  • Does the extension support WhatsApp Web and WhatsApp Mobile?

    Yes, the Magento 2 WhatsApp Chat Extension is compatible with both WhatsApp Web and mobile versions. When a customer clicks the chat button, it will open WhatsApp based on their device, whether it's mobile or desktop.

  • Can I track the chat interactions in Magento admin?

    The extension does not provide a built-in chat log. However, you can monitor interactions directly through WhatsApp, where all conversations are recorded. For deeper integration, you can consider linking it with third-party CRM tools.

  • Is the extension mobile-friendly?

    Yes, the extension is fully responsive and mobile-friendly. This ensures optimal functionality on mobile devices where WhatsApp is frequently used.

  • Can I track which products have been shared via WhatsApp?

    Yes, the extension supports UTM that allows you to append parameters to monitor traffic from WhatsApp.

  • Can I choose which product attributes to share?

    Yes, the extension allows you to select from over 50 product attributes, including product name, thumbnail, description, SKU, color, price, etc., to be shared on WhatsApp.

  • Can I restrict payment methods for specific customer groups or individual customers?

    Yes, with this extension, you can easily restrict Magento 2 payment method by customer group such as VIP customers, wholesalers, and more. At the same time, you can restrict payment methods for individuals as well.

  • Is it possible to disable Magento 2 payment method based on the billing address?

    Yes, this Magento 2 payment restrictions extension allows you to set up restrictions based on country, state, city, and even a specific postal code. As soon as the user enters the restricted location, selected payment methods will be disabled automatically.

  • Does this extension support multiple product types (e.g., simple, configurable)?

    Yes, this extension supports various Magento product types, including simple, configurable, virtual, and downloadable products.

  • Can we limit the number of products that can be added to the comparison tray?

    By default, the extension allows comparing multiple products, but you can set a limit on the number of products that can be added to the comparison list from the admin panel.

  • How is this Wishlist different from the default Magento Wishlist?

    The default Magento Wishlist directs customers to the login page, while the Smart Wishlist extension displays an Ajax popup that allows products to be added to the Wishlist. Additionally, the default Magento Wishlist does not change the icon color when a product is added, making it difficult for customers to know if a product has already been saved. In contrast, the Smart Wishlist extension changes the icon color immediately after a product is added, providing instant visual feedback. Both of these enhancements improve the overall user experience.

  • Is there a way to track emails sent using this extension?

    Yes, the extension includes an email logging feature that keeps a record of all emails sent from your Magento store. You can view details such as the recipient, email subject, status (sent/failed), and more.

  • Does the extension support secure email protocols like SSL and TLS?

    Yes, this Magento 2 SMTP extension fully supports SSL and TLS encryption to ensure secure transmission of emails from your store to the SMTP server.

  • Is it possible to enable or disable specific sorting options?

    Yes, this extension allows you to control which sorting options are displayed on the front end. You can enable or disable individual sorting criteria from the backend. This feature allows you to customize the sorting options based on your store’s needs.

  • Does the extension affect page load speed?

    No, it is optimized for performance and does not negatively impact page load times. The sorting options are fetched quickly without affecting the overall speed of the site.

  • Can I restrict file downloads to specific customer groups or store views?

    Yes, you can easily restrict access to file downloads based on customer groups or store views. This helps you control who can access specific files to ensure only relevant customers can download attachments.

  • Is there a limit to how many files I can attach to a product or CMS page?

    No, there is no limit. You can attach as many files as needed to your product or CMS pages, allowing you to provide complete information for your customers.

  • Can I set a minimum or maximum distance for shipping?

    Yes, the extension allows you to set both minimum and maximum distances for offering shipping services. You can also define custom shipping rates for different ranges to ensure flexibility in delivery pricing.

  • Can I offer free shipping based on distance?

    Yes, the extension allows you to configure free shipping for customers located within a specific distance range. For instance, you can offer free shipping to customers within 10 kilometers of your store, while charging for longer distances.

  • Can I customize shipping rules for different customer groups?

    Yes, the extension allows you to create custom shipping rules based on customer groups. You can assign specific shipping rates for groups like wholesalers, retailers, or VIP customers to ensure personalized shipping policies for different customer segments.

  • Can I enable/disable feeds from specific platforms?

    Yes, you can enable or disable individual social media feeds anytime from the configuration settings in the backend.

  • Is it possible to display social media feeds on different pages of the store?

    No, the current version of the extension does not support this. It creates a dedicated social feeds page with link prefix and suffix.

  • Can I set different minimum order fees for specific customer groups?

    Yes, the extension allows you to configure different minimum order fees for various customer groups, such as general customers, wholesalers, or VIPs.

  • Can the minimum order fee be applied based on the shipping method?

    Yes, you can select the 'Shipping Method' attribute as a condition along with 'Subtotal' to apply the minimum order fee only for certain shipping methods.

  • Is the minimum order fee displayed in invoices and order summaries?

    Yes, the fee is clearly displayed in order summaries, invoices, and checkout pages, making it visible to both customers and administrators.

  • What happens if a customer tries to order more than the allowed quantity?

    If a customer exceeds the defined quantity limit, the extension will block the order and display a customizable error message, informing them about the restriction.

  • Is the extension compatible with other extensions from FME like the Minimum Order Amount extension?

    Yes, the extension is fully compatible with other FMEextensions, such as the Minimum Order Amount for Customer Group extension. This allows you to enforce multiple rules on the same product or customer group.

  • Can I link multiple products to one image in the Lookbook?

    Yes, the extension allows you to tag multiple products on a single image. Each product will have its own clickable hotspot. This helps customers discover various items within one image.

  • Can I track which products are popular in the Lookbook?

    No, the current extension version doesn't provide an analytics feature that allow you to track customer engagement like the number of clicks on hotspots.

  • Can I set multiple conditions for a single Smart Category?

    Yes, the extension allows you to set multiple conditions for a single Smart Category. You can combine various product attributes like price, stock, SKU, and more to create highly specific dynamic categories.

  • Can I manually add or remove products from a Smart Category?

    No, products are automatically added or removed from Smart Categories based on the conditions you define. Manual adjustments are not necessary since the extension keeps the categories updated in real-time based on the product attributes.

  • Does this extension support automatic or manual conversion of guest customers?

    The extension provides both options. You can configure it to automatically convert all guest orders into customer accounts, or you can choose to convert them manually from the admin panel.

  • Can I set different quantity limits for different categories?

    Yes, you can configure different quantity limits for each category in your store. This gives you flexibility in managing stock based on your inventory needs.

  • Can I apply the limit to specific products within a category?

    No, this extension applies limits at the category level only.

  • How does the Magento 2 Canonical URL Extension improve SEO?

    The extension helps to eliminate duplicate content issues by setting canonical tags for products, categories, and CMS pages. It combines page rank and ensures the correct version of the content is indexed by search engines.

  • Does this extension support multi-store or multi-language Magento setups?

    Yes, the extension supports cross-domain canonical tags, allowing you to set canonical URLs for different store views and languages.

  • Can I apply multiple category filters simultaneously?

    Yes, the extension allows you to filter products by selecting multiple categories. This provides more flexibility in managing large product catalogs.

  • Can I retrieve archived orders back into the main order grid?

    Yes, the extension allows you to easily restore archived orders to the main order grid whenever needed. You can access archived orders in a dedicated archive section and move them back to the active list with just a few clicks.

  • Is the order archiving process automatic or manual?

    This Magento 2 Order Archive extension provides both options. You can manually archive orders based on your needs, or set up automation rules to archive orders based on specific conditions, such as order status, order total, or a certain period after the order was placed.

  • Will customers be able to access their archived orders in their accounts?

    Yes, customers can still view and access their archived orders in their My Account section. Archiving orders only affects the backend, while customers retain access to their complete order history.

  • How does the Free Shipping Bar improve my store’s conversion rate?

    By clearly displaying the free shipping threshold, it encourages customers to add more items to their cart, increasing average order value and boosting overall sales.

  • Is it possible to set different shipping thresholds for different customer groups?

    Absolutely! The extension lets you set varying free shipping thresholds for different customer groups. This allows for targeted marketing strategies.

  • Does this extension handle product ratings along with the reviews?

    Yes, it allows you to import and export both review text and associated product ratings to ensure a complete transfer of feedback data.

  • Is it possible to automate the import/export of reviews?

    Currently, the extension does not offer automation features, so review imports and exports need to be done manually by uploading or downloading CSV files.

  • Is the extension compatible with multi-store setups in Magento 2?

    Yes, the extension is fully compatible with multi-store setups in Magento 2, allowing you to manage stock notifications across different store views seamlessly.

  • Can I exclude specific products or categories from the product feeds?

    Yes, the extension allows you to exclude disabled products, out of stock products or non visible products from the feed. Also, you can create conditions to include or exclude products or categories from the feed.

  • Is the Smart Wishlist extension mobile responsive?

    Yes, the extension is fully responsive and works seamlessly on all devices, including mobile phones and tablets thus providing a consistent and user-friendly experience across platforms.

  • Does this extension allow customers to request account deletion?

    Yes, customers can submit requests to delete their accounts directly from their account section. Admins can review, approve, or deny these requests from the backend to ensure controlled data removal.

  • Can users view or download their personal data?

    Yes, the extension provides a customer dashboard option where users can export their personal data (account details, orders, etc.) in PDF to fulfil GDPR's data portability requirement.

  • What layout options does the Photo Gallery extension support?

    The extension supports multiple display layouts, including Grid, Masonry, and Lightbox view. You can also configure the number of images per row and choose thumbnail sizes to match your store’s design.

  • Can I add image titles and descriptions in the gallery?

    Absolutely. You can add titles, short descriptions, and alt tags for each image to improve SEO and help customers better understand the context of the visuals.

  • Will this extension affect my existing product images?

    No, it only targets images that are not currently linked to any product in your Magento 2 store. Product images that are in use remain untouched.

  • Can I set a start and end date/time for each event?

    Yes, each event can have a defined start and end date/time. This allows you to manage event duration and ensure accurate scheduling and display on the front end.

  • Does the blog support SEO features like meta tags and friendly URLs?

    Absolutely. You can add meta titles, meta descriptions, and custom URLs for each blog post. This ensures your content is optimized for search engines and helps improve your store’s visibility.

  • Is the extension mobile-responsive?

    Yes, the Magento 2 Jobs Manager extension is fully responsive and works smoothly on all devices.

  • Is the extension mobile-responsive?

    Yes, the size chart popup is fully responsive and optimized for all screen sizes.

  • Can I customize the quick view button text or color?

    Absolutely. The extension provides options to customize the Quick View trigger, including using button text, background color, hover color and text color. You can also define its position on the product grid.

  • Where does the “Who Viewed This Also Viewed” block appear on the product page?

    The extension offers 10 different positions to display the block, such as before or after the related products block, before or after the upsell block, or at the top or bottom of the content area.

  • Is it possible to exclude specific products or categories from showing in the block?

    Yes, you can exclude certain product types or entire categories from being tracked or displayed in the “Also Viewed” block using admin configuration settings.

  • Can I limit the number of products displayed in the also bought block?

    Yes, the extension allows you to define how many products should be shown in the "Also bought" section. You can set a limit from the admin panel.

  • Can I apply the "Call for Price" feature to specific customer groups only?

    Yes, the extension allows you to restrict the "Call for Price" functionality based on customer groups. For example, you can hide prices for guests and show them only to logged-in customers or wholesale buyers.

  • Does this extension support configurable and grouped products?

    Yes, the Call for Price extension works seamlessly with all Magento 2 product types including simple, configurable, grouped, and bundled products.

  • Can I assign a flat markup or discount instead of a percentage?

    Yes, the extension allows you to assign either a flat amount or a percentage as a markup or discount, giving you flexibility in pricing strategies.

  • Is there a limit to the number of rows or values I can upload in the CSV file?

    There is no hard-coded limit, but it is recommended to keep the file optimized for performance. Very large CSV files may affect frontend speed depending on your server resources.

  • Does the extension support both fixed and percentage-based pricing adjustments?

    Yes, you can set either fixed price values or percentage-based discounts/increases for different customer groups.

  • Is it possible to import customer group pricing in bulk?

    Yes, the extension supports CSV import/export, making it easy to manage customer group pricing for multiple products in bulk.

  • Can I hide the “Add to Cart” button along with the price?

    Yes, the extension lets you hide both the product price and the “Add to Cart” button for guest users, encouraging them to log in or register.

  • Does it support multi-store environments?

    Yes, the extension fully supports multi-store setups, allowing you to configure hide-price settings individually for each store view.

  • Where do the inquiry submissions go?

    All inquiries are added in a separate inquiry submission grid with all the relevant details. An email is also sent to the admin on each submission. You can configure the recipient email address in the backend to ensure inquiries reach the right person or department.

  • Can I limit quantities only during a specific date range or promotion?

    Yes, the extension allows you to set validity dates for each rule, so quantity limits can be active only during promotional periods or special sales.

  • Is it possible to approve or reject quotes from the admin panel?

    Yes, store admins can view, approve, reject, or negotiate quotes directly from the backend interface.

  • Can I display different messages based on cart total or product quantity?

    Yes, the extension allows you to set rules to display messages based on cart total, product quantity, product types, or specific SKUs.

  • Can I use HTML in the custom message content?

    Yes, the extension supports HTML, allowing you to add links, bold text, or other styling to your cart and checkout messages.

  • Is it possible to limit the number of items a customer can add to a box?

    Yes, you can define minimum and maximum item limits for each mix & match box to control how many products customers can add.

  • Is it possible to create multiple mix & match box types with different rules?

    Absolutely. You can create and configure multiple mix & match boxes with different item limits, pricing rules, and product selections.

  • Can I display all variations of a configurable product in a matrix/grid view?

    Yes, this extension enables you to show all variations (based on attributes like size and color) in a clean, tabular grid or matrix view for easier bulk ordering.

  • Can I enable the matrix view only for selected products?

    Yes, you have the flexibility to enable or disable the matrix/grid view for specific products by toggling the option on the product edit page.

  • Is the matrix view mobile-responsive?

    Yes, the matrix grid is designed to be fully responsive and works seamlessly on desktops, tablets, and mobile devices.

  • Will this extension work with custom admin product grids created by other modules?

    The extension is designed to work with the default Magento product grid. Compatibility with custom grids may vary depending on how they are built.

  • Will the category products update automatically when product conditions change?

    Yes, once configured, the extension dynamically updates category products whenever a product meets or no longer meets the defined rules.

  • Is this extension compatible with custom themes?

    Yes, the extension is built following Magento coding standards and is compatible with most custom and third-party Magento 2 themes.

  • Can I define how many units are included in one box?

    Yes, you can specify how many square feet, square meters, or units each box covers. The extension will use this to calculate the required number of boxes based on customer input.

  • Does the extension support SEO features for media gallery?

    Yes, you can set custom meta title, description, keywords, and URL for each gallery to improve visibility in search engines.

  • What zoom effects are supported by this extension?

    The extension supports Inner Zoom, Outer Zoom, and Lens Zoom effects. You can choose the one that best fits your store’s theme and product display style.

  • Does this extension support mobile devices?

    Yes, the extension is responsive and mobile-friendly. It offers a smooth zoom experience across all screen sizes, including smartphones and tablets.

  • Can I set different background images for different pages?

    Yes, the extension allows you to assign unique background images to specific pages like the homepage, product pages, category pages, CMS pages, and more.

  • Can I apply background images for specific customer groups or store views?

    Yes, the extension supports multi-store and customer group targeting, so you can tailor background images based on the store view or audience segment.

  • Can I organize FAQs into categories?

    Yes, you can create multiple FAQ categories and group your questions accordingly. This improves navigation and makes it easier for customers to find the information they need.

  • Is the extension mobile-friendly?

    Yes, the FAQ section is fully responsive and optimized for mobile devices, ensuring a smooth user experience across all screen sizes.

  • Can I create multiple contact forms using this extension?

    Yes, you can create and manage multiple custom contact forms for different purposes such as general inquiries, support requests, feedback, or vendor applications.

  • Can I view submitted form data in the Magento admin panel?

    Yes, all form submissions are stored and accessible in the Magento backend. You can view, filter, and manage them from a dedicated submissions grid.

  • Can I make certain form fields required or optional?

    es, while adding a field, you can set it as either required or optional based on your needs.

  • Can I display a countdown timer on the coming soon page?

    Yes, the extension supports a countdown timer that you can configure to display the time left until your store launches or maintenance ends.

  • Is the maintenance or coming soon page responsive?

    Yes, the page is fully responsive and optimized for all devices including mobiles and tablets.

  • Can I embed forms on CMS pages or blocks?

    es, each form you create generates a unique shortcode. You can use this shortcode to embed the form into any CMS page, static block, or layout file.

  • Where can I view submitted form data?

    All form submissions are saved and viewable in the Magento admin panel. You can filter, export, and manage submission data from a dedicated grid.

  • Does it support multi-store environment?

    Yes, the Form Builder extension supports Magento’s multi-store setup. You can customize forms for different store views if needed.

  • Can I add logos for each brand?

    Yes, you can upload a brand logo for each brand. This will be displayed on the brand listing and brand detail pages.

  • Can I sort or filter brands alphabetically?

    Yes, on the brand listing page, brands can be displayed alphabetically. You can also control the order using sort settings from the backend.

  • Is the brand filter available in layered navigation?

    Yes, this Magento 2 shop by brand extension adds a brand filter to Magento’s layered navigation that allows customers to refine product results by brand from category pages.

  • Is the extension secure? Will it expose customer passwords?

    Yes, the extension is completely secure. It does not require or reveal the customer’s password. It uses a secure token-based mechanism to authenticate the admin session as the customer.

  • Will customers see admin activity in their account history?

    No, standard admin logins as customer do not appear in order history or customer actions. However, if you place test orders or make changes, those actions will be recorded like any normal activity.

  • Can I control which admin users are allowed to use this feature?

    Yes, the extension supports role-based permissions. You can restrict access to the "Login as Customer" feature based on Magento admin roles.

  • Which order statuses are allowed for cancellation?

    You can define which order statuses (e.g., "Pending," "Processing") allow cancellation from the backend configuration. Only orders in these statuses will show the cancel option to customers.

  • Will the admin be notified when a customer cancels an order?

    Yes, you can configure email notifications to alert the admin whenever a customer cancels an order. You can customize the email template as needed.

  • Does this extension support partial order cancellations?

    No, this extension supports full order cancellations only. Partial order cancellations (per item) are not available in this version.

  • What order data can be imported or exported?

    You can import/export order details, including customer info, billing/shipping addresses, ordered products, payment/shipping methods, and order statuses.

  • Can I export orders based on date range or status?

    Yes, the extension allows you to filter orders by date range, order status, or customer group before exporting.

  • Can I map fields during import to match my CSV format?

    Yes, the extension supports field mapping, allowing you to match your CSV columns to Magento order fields.

  • Can I automate order export using cron?

    Yes, you can schedule order exports using Magento cron to run at specified intervals and export orders automatically.

  • Can I enable or disable the button for specific products?

    Yes, you can select only the products you want to add the 'Buy Now' button to, and it will be added to those products only.

  • Will it interfere with the normal Add to Cart functionality?

    No, the extension works alongside the Add to Cart button, giving customers both quick-buy and traditional checkout options.

  • Can I apply filters before exporting?

    Yes, you can filter orders by date range, order status, customer group, store view, and other attributes before exporting.

  • Can I customize the exported file structure or fields?

    Yes, you can map specific fields and customize the columns that appear in the exported file. This is useful for matching third-party software requirements.

  • Does the extension keep a history of exported files?

    Yes, the extension keeps an export log/history, which includes details like date/time, file name, file size, and export type.

  • Can I update existing URL rewrites through import?

    Yes, you can update existing URL rewrites by including the url_rewrite_id in your CSV file. If the ID exists, the extension will overwrite the corresponding entry.

  • Is there an export filter for specific URL types or store views?

    Yes, you can filter by store view or choose to export URL rewrites for products, categories, or CMS pages, as well as specific types of URL rewrites (e.g., 301, 302) from the admin panel.

  • Is this extension compatible with the latest Magento 2 version?

    Yes, FMEextensions keeps the extension up to date with the latest Magento 2 releases to ensure stability and compatibility.

  • Can I add new tabs or pages in the customer “My Account” area?

    Yes, you can add unlimited custom tabs or sections, each linking to external URLs or custom HTML content.

  • Will the custom tabs be mobile responsive?

    Yes, the extension ensures that all tabs and content are fully responsive and mobile-friendly to offer a seamless experience across all devices.

  • Can I use this extension to link to external URLs?

    Yes, you can add custom tabs that link directly to external websites or services by simply entering the URL in the configuration.

  • Will the guest wishlist items be lost after a session ends?

    No, the wishlist items are retained using browser storage, even after the session ends, unless the user clears their browser cookies or switches devices.

  • Can guest users see their wishlist on multiple devices?

    No, guest wishlists are device and browser-specific. For cross-device access, users must log in to their account where the wishlist can be stored centrally.

  • Will wishlist items persist after a product is updated?

    Yes, the wishlist retains product references, but if a product is disabled or deleted, it will no longer be shown in the guest wishlist.

  • Can I schedule flash sales in advance?

    Yes, you can pre-schedule deals by setting start and end dates/times for each product. The timer and discount will automatically activate and expire accordingly.

  • Can I customize the popup content and design?

    Yes, you can fully customize each template's text, images, layout, and background from the admin panel via custom HTML/CSS.

  • Can I set the popup to appear on specific pages only?

    Yes, you can control the popup’s visibility by limiting it to specific pages (e.g., homepage, product page, category page) using conditions.

  • Is it possible to track popup performance?

    While the extension doesn’t include built-in analytics, you can integrate Google Analytics or other tracking tools to monitor conversions and user engagement.

  • Can I schedule multiple private sales events at the same time?

    Yes, the extension allows you to create and manage multiple sales events simultaneously, each with its own products, customer group restrictions, and timeframes.

  • Does this extension support countdown timers for events?

    Yes, you can enable a countdown timer to show the remaining time for a private sale. This can be displayed on product and category pages to create urgency.

  • Where can I place the sliders on my Magento 2 store?

    Sliders can be added to:
    • Homepage
    • Category pages
    • CMS pages
    • Static blocks
    • Custom positions using widgets or shortcode

  • Is the product slider mobile responsive?

    Yes, the extension is fully responsive and ensures sliders work smoothly across all screen sizes, including desktops, tablets, and smartphones.

  • What product types are supported in the sections?

    The extension supports all product types including simple, configurable, bundle, and grouped products.

  • Is it mobile responsive?

    Yes, product sections are fully responsive and adapt to mobile, tablet, and desktop devices for a smooth user experience.

  • Can I offer multiple gift wrap styles?

    Yes, you can create and display multiple gift wrap options with custom titles, images, and pricing. Customers can choose their preferred wrapping style.

  • Can I enable gift wrap for specific products or categories only?

    Yes, you can restrict gift wrapping to specific products or categories through the backend settings.

  • What happens if the customer doesn’t enter a separate invoice email?

    If no invoice email is entered, the system will send the invoice to the primary email address associated with the customer’s account.

  • Is this extension compatible with guest checkout?

    Yes, guest users can also enter an invoice email during checkout without creating an account.

  • Will the invoice be sent only to the invoice email address?

    Yes, if a dedicated invoice email is provided, the invoice will be sent to that address instead of the default customer email.

  • Can I edit multiple orders at once?

    No, order editing is done one at a time to ensure accuracy and avoid conflicts in data.

  • Can I disable editing for certain order statuses?

    No, this feature is not available at the moment. Currently, order editing is allowed for all statuses. We may consider adding status-based restrictions in a future release.

  • Can customers update product quantity directly from the mini cart?

    Yes, customers can easily change product quantities within the mini cart and see the updated total instantly.

  • Can I display product images and options in the mini cart?

    Yes, product images, names, and selected custom options (like size or color) are shown in the mini cart.

  • Can I redirect customers based on their country?

    Yes, the extension allows redirection based on the customer’s country using their IP address.

  • Can I redirect users based on region or state within a country?

    No, redirection is based on country-level detection. Region or state-level targeting is not currently supported.

  • Does this extension support all Magento store views?

    Yes, the extension supports all store views configured in your Magento setup, allowing you to link specific store views with countries for automatic redirection.

  • Can I block specific countries from accessing my store?

    Yes, you can block access to your store for selected countries using GeoIP detection. Visitors from those countries will see a custom message or will be redirected.

  • Can I redirect blocked users to another URL or store?

    Yes, instead of blocking completely, you can choose to redirect visitors to a external URL.

  • Can I restrict entire categories for certain customer groups?

    Yes, you can hide or show entire categories based on customer group. Products within restricted categories will also be hidden from unauthorized users.

  • Will restricted products appear in search or navigation?

    No, restricted products and categories will be completely hidden from the frontend, including search results, layered navigation, and product listings.

  • Can I apply restrictions via mass action or import?

    Currently, restrictions need to be applied manually per product or category. Bulk import is not supported yet, but may be considered for future versions.

  • Will the currency remain switched throughout the session?

    Yes, once the currency is switched based on the customer’s location, it remains active throughout the session unless the customer manually changes it.

  • Is any additional service or API needed for GeoIP detection?

    No third-party service is required. The extension includes a built-in GeoIP database, but you can update or replace it if needed.

  • Does it support custom URLs in the sitemap?

    Yes, you can add custom URLs to your sitemap along with priority and frequency values to control indexing preferences.

  • Is the extension SEO-friendly?

    Yes, it helps improve SEO by ensuring all important URLs are indexed properly and outdated or duplicate URLs are excluded.

  • Can I customize the ALT tag template?

    Yes, you can define your own template using placeholders such as {product_name}, {sku}, {category}, etc., from the admin panel. You can also add custom text.

  • Can I preview the ALT tags before applying them?

    No, it does not support previewing ALT tags before applying them. The tags are generated and applied based on your configured template.

  • Does this extension impact the frontend design or layout?

    No, the extension only adds meta tags to the HTML head. It does not affect the design or visual elements of your store.

  • Will search engines stop crawling the pages with noindex tags?

    Search engines may still crawl these pages, but they won’t include them in their index if the noindex tag is present. Use nofollow if you also want to prevent link equity from being passed.

  • Will the extension affect existing links on the page?

    No, the extension does not interfere with existing hyperlinks except when a configured keyword is already linked. In such cases, if a rule is set to link that keyword to a new URL, it will override the previously assigned link. For example, if the word 'xyz' was manually linked to www.abc.com, and you set a rule to auto-link 'xyz' to xyz.com, the extension will replace www.abc.com with xyz.com.

  • Can I add nofollow to the generated cross links?

    Yes, the extension allows you to specify whether the link should be dofollow or nofollow. If you select 'nofollow' it will add the rel="nofollow" attribute to the links to prevent search engines from passing link juice to the target pages.

  • Is there a moderation option for submitted reviews?

    Yes, all testimonials and reviews go through an admin approval process before being published to ensure quality and relevance.

  • Does the extension support star ratings?

    Yes, customers can rate your products or services using star ratings, and these ratings can be displayed alongside testimonials for better user insights.

  • Does this extension add review and rating markup for products?

    Yes, it adds structured data for customer reviews and ratings, which increases the chances of showing star ratings in search engine results.

  • Will this extension improve my SEO rankings directly?

    While rich snippets themselves don’t directly affect SEO rankings, they improve your click-through rate (CTR) by making your search listings more informative and visually appealing.

  • Does the extension require coding to implement?

    No, the extension is fully configurable from the Magento admin panel and doesn’t require any coding knowledge to enable or manage the snippets.

  • Does the extension help prevent duplicate content?

    Yes, it allows you to configure canonical URLs and set up robots meta tags to avoid duplicate content issues and improve search engine indexing.

  • How is the Custom Checkout Fields extension different from the Order Attributes extension?

    Apologies for the confusion - both extensions are exactly the same in functionality. They are named differently for marketing purposes. You can purchase either one.

    https://www.fmeextensions.com/magento-2-order-attributes-extension.html

    https://www.fmeextensions.com/custom-checkout-fields-extension-magento-2.html

  • What is the purpose of the Magento 2 GDPR extension?

    The GDPR extension helps Magento 2 store owners comply with the General Data Protection Regulation (GDPR) by providing features like cookie consent, data access/download requests, and user data deletion. It ensures that your store meets EU privacy requirements.

  • How can I add a dropdown after the shipping method on the checkout page?

    Yes, you can add a dropdown field after the shipping method step in Magento 2. This extension supports both the default multi-step checkout and one-step checkout solutions. To add a dropdown:
    1. Log in to the Admin Panel.
    2. Go to FME Extensions → Manage Fields → Add New Attribute.
    3. Under Storefront Properties, select the desired step (e.g., Shipping Method) from the ‘Checkout Step’ dropdown.
      4. Additionally, you can also add a dropdown in the Payment Review step, after the shipping method.
Customized Solutions
      Services
      • Can you install Magento on any server?
        Yes, of course. Our Magento experts can help you install Magento on cPanel, VPS, cloud, or dedicated servers. However, prior to installation, our team will conduct a thorough compatibility check to avoid issues later. In case issues are discovered, our team will inform you beforehand along with the most appropriate strategy to resolve it.
      • What type of Magento SEO services do you provide?
        We are a full-service Magento SEO agency, meaning we provide every type of Magento SEO services. This includes the initial audit wherein our Magento SEO experts analyse your store in detail, looking for issues. Afterwards, we offer tailored SEO strategies, including for the content. Apart from this, we offer Magento 2 SEO extension development and installation services.
      • Do you work only with Magento Open Source or Adobe Commerce as well?
        We work with both, Magento Open Source and Adobe Commerce. Our Magento SEO consultants have ample experience in working in both the environments and we have successfully delivered hundreds of projects in both versions.
      • Why do I need a certified Magento SEO consultant instead of a generic SEO specialist?
        There are several reasons, but let’s focus on the most important one – the platform. Magento is not a straightforward platform. It is built solely for eCommerce stores. Thus, it has a highly technical structure and to get the best out of it, you need a dedicated Magento SEO agency. While a generic SEO specialist or agency can get you initial results, long-term success requires a specialist Magento SEO consulting company.
      • Do you offer ongoing Magento SEO consultancy services?
        Yes. We provide a wide range of services, including one-time audits and ongoing consulting.
      • Do you handle schema and rich snippet implementation?
        Yes, as a leading Magento SEO agency, we understand the importance of schema and rich snippets. Our experts will set them up for you.
      • What is Magento SAP integration?
        Magento SAP integration syncs your Magento 2 store with the SAP ERP system. The integration allows Magento 2 store owners to benefit from SAP’s powerful features, including automating key operations such as accounting and customer relationship management.
      • Do you use the official Magento SAP B21 connector or build a custom one?
        We do both. Once our Magento SAP integration team analyses your requirements, they will provide you with the best possible options. Each option is tailored to your business requirements, and you can opt for the one that matches your budget and long-term business requirements.
      • Is it possible to sync custom fields data using Magento SAP integration?
        Yes, our Magento SAP integration services cover all data from your custom fields. You don’t have to worry about losing personalised data during the integration process.
      • How long will the Magento SAP integration take?
        There is no fixed timeline since everything depends upon the size and complexity. Nevertheless, we have completed all projects so far within 3 – 8 weeks. Before starting the work, our Magento SAP B1 team will provide you with a detailed project implementation timeline. This includes all major milestones and details the acceptance criteria for your convenience.
      • What if my store experiences issues after the integration?
        Issues can happen at any time, including after the go live. But there’s nothing to worry about as our Magento SAP integration team provides post-integration monitoring and maintenance. If you need help with ongoing maintenance, we offer flexible options. You can hire an individual Magento SAP integration expert or an entire on flexible terms. We offer both options on a per-hour, per-project, or long-term basis.
      • What are the benefits of using the Magento 2 Hyvä theme?
        The Hyvä theme offers numerous benefits, including being extremely lightweight, faster, and easier to customise. In eCommerce, speed is often the key differentiator and with the Hyvä theme, you can improve your store’s loading times by up to 50%. To keep up with the latest trends, developers can easily customise the Hyvä theme. Compared to other themes, the Hyvä theme scores much higher on Google’s Core Web Vitals which are essential metrics for SEO and overall user experience.
      • Do you have a dedicated team for Hyva theme development?
        Yes, we have a dedicated team for Hyvä theme development services. The team consists of certified Magento 2 Hyva theme developers who have ample experience in design and development.
      • How long does it take to complete the Hyvä theme development?
        There is no fixed period since it depends on the nature of the project. However, the typical timeline is anywhere between 4 to 6 weeks. Before starting the work, our Magento Hyva theme development services team will provide you with a detailed project schedule and list of milestones.
      • Do you offer Hyvä theme development services in the UK?
        Our Hyvä theme development services are not just limited to the UK. We have four dedicated development offices, including in the US, Canada, and Saudi Arabia. This allows us to serve every region with ease and dedication. Our Hyva developers work in your time zone for maximum convenience.
      • Are the Hyva theme development services suitable for large stores?
        Yes. The best thing about the Hyva theme is that it is built for scalability. It works with all store sizes.
      • What makes your Magento 2 agency different?
        There’s so much to list here, but if we are to focus on a single point – certified Magento developers. With presence across the UK and globally, we use the world’s best Magento 2 developers to deliver future-proof stores that have a laser eye for creating perfect user experiences.
      • Can I hire your agency for design-only or dev-only work?
        Of course. You can hire a single developer/designer, or an entire team based on your needs. We offer flexible contracting options such as per hour or project-basis.
      • Are your developers Magento-certified?
        Absolutely! We wouldn’t have reached the position we have today if it wasn’t for our Magento experts. Hence, we don’t compromise on the quality of our talent. Every member of our Magento team is Adobe Commerce certified.
      • Can you redesign our existing Magento store?
        Yes. We don’t just create new stores. We also specialise in redesigning and upgrading legacy Magento stores. With just a little effort, your store will benefit from the latest trends and technologies. If your previous store contained a lot of custom work, our Magento 2 experts will upgrade the cost to ensure that it is compatible with the latest version.
      • How long does a typical project take?
        It depends upon the scope. If it is a new project with significant amount of custom work, the project’s duration might be anywhere between 8 – 16 weeks. For smaller, less complex projects, the duration ranges between 5 to 8 weeks. Once you share your requirements, our team can provide you with a more detailed timeline.
      • Is Magento 1 still safe to use?
        No! Magento reached its end of life in June 2020. Since then, it has not received any security updates. In other words, Adobe is no longer monitoring it for security vulnerabilities. This puts your store at risk. A single security incident can do years of hard work, including eroding customer trust in your brand. Therefore, shift to Magento 2 right away.
      • Will I lose any data during migration?
        No! You don’t have to worry about data loss or any such issue. Before starting the migration, we take a full backup of your store. Once the migration is complete, we cross compare the data, ensuring that there were no issues. During the handover, we also encourage the clients to check their data.
      • What about SEO during migration?
        Please do note that the migration will have an impact on your rankings. Nevertheless, we migrate all meta tags, URLs, redirects, and other elements to help ensure that you retain your search engine rankings.
      • Will my extensions work in Magento 2?
        Only if they have Magento 2 versions available as well. In case of custom extensions, they will require custom development to ensure compatibility with M2.
      • What post-launch support do you provide?
        We offer bug fixes, security audits, user training, and performance checks to ensure that your new store works seamlessly.
      • Do you offer help with failed upgrades?
        Yes, we can help restore your site or upgrade it to the latest version correctly. Our team will require complete information of the issues you encountered prior to starting the work.
      • Do you test the store after installation?
        Yes. Post-installation, our team tests the store functionality frontend and backend. Apart from this, we perform other comprehensive checks before handing the site over to your team.
      • How long does an upgrade take?
        This depends upon your store size. However, our experts usually complete the upgradation process within 3 to 8 working days.
      • Do you handle patching and security updates?
        Of course. As part of our Magento installation and upgrade services, we take maximum care of your store security.
      • Do you offer post-installation support?
        Yes, we offer a wide range of options for post-installation support.
      • Can you redesign our existing Magento theme?
        Of course. If you don’t want a new theme and wish to make enhancements to the existing one, our team can make it work.
      • Will the theme be mobile-responsive?
        Absolutely! We understand that mobile devices now account not just for most of the internet traffic but also eCommerce purchases. Therefore, all our Magento 2 themes are fully responsive and based on the mobile-first philosophy.
      • Do you offer support for Magento PWA or headless themes?
        Yes, we support both PWA Studio and headless setups using tools like React or Vue.
      • Can you implement our Figma or Adobe XD design?
        Yes, our Magento 2 theme developers can implement any design you provide.
      • Do you ensure SEO best practices in your theme builds?
        Of course. Every theme is built with best SEO practices in mind.
      • Which platforms do you build on?
        As a leading eCommerce development company, our development services are not confined to any specific eCommerce platform. Our experts work with all leading platforms, including Magento, WooCommerce, Shopify, BigCommerce, and more. You can reach out to our support team to know more about our projects.
      • How long does the eCommerce website development projects take?
        It is not possible to provide you with a definite answer since there are various factors to consider. The project’s size and complexity determine the actual project duration. At the start of a project, our team will provide you with a detailed breakdown of the project, included the duration.
      • As a top eCommerce website development company, can you help with product uploads too?
        Absolutely! Our eCommerce web development experts will help you with product imports, including developing appropriate categories for them. If needed, our expert SEO writers can help write optimised content descriptions as well.
      • Do you integrate payment and shipping tools as part of your web eCommerce development services?
        Absolutely! We can configure the required payment gateways and shipping rules as per your requirements. Where the platform’s default features are not enough, we can recommend paid third-party extensions or build a custom one for you.
      • Can you redesign my existing ecommerce site?
        Yes, we can redesign your existing eCommerce site. If you are looking for a fresh theme or improvements to the UX without making major changes, we can do it.
      • Can you build a completely custom Magento 2 extension for my store?
        Yes, as a leading Magento 2 extensions development company, we have the necessary experience and resources to develop a custom Magento 2 extension. All you need to do is share your requirements and our team will provide you with a detailed plan accordingly.
      • Will my custom extension work with the latest Magento versions?
        Yes, when developing extensions, our Magento extension developers not only ensure compatibility with the latest Magento 2 version but also keep in mind future releases.
      • Do you provide documentation for custom extensions as part of your Magento extension development services?
        Yes! Even if you check the already available Magento 2 extensions on our website, you will notice that each extension comes with detailed documentation and demos. We will do the same for your custom Magento 2 extension.
      • Can your Magento extension developers help improve an existing custom extension?
        Absolutely! Our Magento plugin development service includes an audit of your custom extension and making the necessary enhancements.
      • Will you sign an NDA for custom Magento development service projects?
        Of course, we are more than happy to sign a non-disclosure agreement to protect your ideas and intellectual property.
      • Can I hire just one expert Magento 2 developer?
        Absolutely! Our Magento 2 hire a developer service is meant to provide you with flexibility. Whether you require a single resource, two, or an entire team, we can easily cater to your requirements without any issue.
      • How do I communicate with the Magento 2 certified developer?
        You can communicate with them using any tool of your choice. Whether you have an in-house platform, or use third-party services such as Asana, Zoom, or Jira, our developers will adjust themselves accordingly.
      • What time zones do your developers work in?
        Our Magento 2 developers are based across the world. In other words, the developers are aligned to your time zone for smooth collaboration. This ensures that you can work as per your routine and there is no need for adjusting integrate our developer.
      • Is there a minimum contract duration?
        Again, our goal is to provide clients with maximum flexibility. We offer flexible arrangements, ranging from short-term projects to long-term engagements.
      • Will I get project management support?
        Yes, we can provide you with a dedicated project manager, an entire team, and a project management office to support your existing work.
      • What types of extensions do you install?
        Our Magento 2 extension installation service includes all types of extensions, ranging from those listed on the Adobe Marketplace to third-party, and fully custom developed.
      • What issues can occur during Magento 2 extension installation?
        While we do conduct comprehensive compatibility checks before installing an extension, things can go wrong still. The most common issues you are likely to face include compatibility issues, which ultimately lead to a breakdown in basic store functionality. Data corruption and security risks are other common risks. This is why taking a full backup is necessary.
      • Do you test the extension after installing it?
        Absolutely! Our Magento 2 installation service does not just end with installing the extension. Our Magento 2 experts check both the frontend and backend functionality.
      • How long does installation take?
        Our experts complete the installation process under 24 hours. However, if there are issues which need to be addressed, it may take longer.
      • What if the extension is outdated?
        In that case, our experts will recommend you an alternative extension. Other than this, we can update the code to reflect the latest developments.
      • What does a Magento consultant do?
        As a Magento 2 consultant, FME provides strategic and technical guidance to improve yours store. When we say improve, it covers all aspects possible such as the site speed, functionality, sales, online visibility, and overall visibility.
      • Can your Magento specialists help if our store has performance issues?
        Absolutely! Our Magento specialists have the necessary experience to identify performance issues and recommending the most ideal fixes that are future proof.
      • How do you deliver your recommendations?
        Our recommendations are integrated into a detailed report. The report ideally includes a roadmap, detailing what is required and when. If needed, our consultants can hold regular workshops.
      • Can your Magento experts help us choose between Magento and another platform?
        Yes. Our Magento experts will analyse your requirements and then help you decide which eCommerce platform is the right fit for your requirements. Even though we are among the top specialist Magento consulting companies, we don’t always recommend Magento to our clients.
      • What’s the typical timeline for a Magento consultancy service engagement?
        All this depends upon your requirements. A one-off engagement can be completed within a week whereas ongoing Magento consultancy can take several months. Once you share your requirements, our Magento 2 experts will assess the requirements and then provide you with a detailed plan.
      • How do I check my Magento speed?
        There are different ways to check your Magento speed. You can opt for tools such as GTmetrix or Google Lighthouse. All you need to do is entire the URL and run the test. You can also do it manually by opening the website in incognito mode or after clearing the cache. If it takes longer than 3 seconds to load, it indicates that the website loading speed is not at the required level. We also use paid tools to provide you with detailed insights about your website as part of our Magento 2 speed optimization service.
      • Do you guarantee a specific PageSpeed score?
        We guarantee a 90+ score and comply with Core Web Vital standards. If you are aiming for a specific score, we may need to amend the overall website code. The reason is that certain Magento performance issues require comprehensive changes to the website which can be quite time-consuming and resource intensive.
      • Do you help with hosting optimisation as part of your speed up Magento 2 service?
        Of course, as the hosting service plays a crucial role in determining the website speed. As part of our Magento 2 speed optimisation service, we review the current hosting setup and suggest changes accordingly. Remember, always use a dedicated Magento 2 hosting provider. Using a cheap hosting solution can seem like a good investment, but it will impact your store’s conversions, user experience, and search engine visibility.
      • Can you work on third-party themes?
        Yes, our Magento performance optimization service includes optimising third-party themes. It does not matter if the theme is custom-built or purchased from a marketplace. Our Magento 2 experts will analyse the theme and look for Magento performance issues and fix them promptly.
      • Is this a one-time fix or ongoing service?
        It is up to you to decide which service you require as we offer both options. Certain Magento performance issues can be fixed in a one-time engagement while others require long-term engagement.
      • Can I hire a Magento 2 developer monthly?
        Yes. As a leading Magento 2 development company, we offer wide range of services to cater to our clients’ unique needs. One such service is Hire Magento Developer. As part of this service, you can hire the services of an individual developer or an entire team on hourly, weekly, monthly, or project-basis. We offer flexible models, tailored to your unique requirements. As mentioned earlier, our developers excel in all sorts of Magento 2 development. Whether you need a fully custom store, a new theme, or an extension, our developers can do it for you.
      • What if I already have a Magento store?
        If you already have a Magento store, you can upgrade its look through our Magento 2 web design service. Our Magento web developers can design a custom or install a third-party theme, giving your store a new look. Apart from this, as part of our Magento 2 development services, we can help you upgrade your store to the latest version, improve its speed, conduct a security audit, and boost its performance.
      • Can you help with multi-language or multi-store setups?
        As you can see for yourself, our own Magento 2 store has a multi-language setup. We have delivered hundreds of projects involving multistore and multi-language requirements. Our Magento 2 development services can easily set up a multi-language and multi-store for you.
      • How secure is Magento 2?
        While no platform guarantees 100% security, Magento 2 remains the most secure platform. Any vulnerabilities are fixed right away. Regular updates also introduce new security features. Apart from this, our Magento development service includes regular security audit.
      • What makes your Magento team different?
        Our Magento team does not only comprise of developers and designers. It also includes business executives who provide the necessary commercial understanding to ensure your project delivers the right impact. Also, by having offices worldwide, we can use the world’s top Magento talent. Be it complex custom Magento development or a simple Magento 2 web design project, we can pull off everything seamlessly.
      • Will I lose my SEO rankings after Magento 2 data migration?
        After delivering hundreds of Magento store migration projects, we do see a drop in SEO rankings. However, this is only temporary, and you’ll soon recover to your original rankings. During the migration process, as a top Magento migration company, our experts preserve the existing SEO structure, meta tags, and other relevant information.
      • Will there be any downtime when using your eCommerce data migration services?
        Yes. But over the years, as the top Magento migration company, we have optimised our processes to ensure that the downtime is minimal. Our Magento 2 data migration experts work during off-peak hours to minimise user disruptions.
      • What if my Magento 1 store has bugs or errors?
        It does not matter as our Magento 2 migration experts will clean your data and remove any issues in the existing store. Post-migration, we perform one final check to ensure that there are no issues.
      • Is post-migration support included?
        Yes. We will analyse your test for bugs and fix them promptly. Where required, we also provide post-migration user training.

      • What platforms are included in your Magento migration services?

        We cover every platform you can think of, including Shopify, WooCommerce, BigCommerce, and Magento 1. We also offer Magento to WooCommerce migration service. Apart from this, we offer OpenCart to Magento migration. Reach out to our support team to know more about what type of Magento migration services we offer.

      • Can you help if my store is penalised due to duplicate content issues?

        Of course. Duplicate content issues are quite common in eCommerce websites. Our expert Magento SEO consultants’ handle layered navigation and canonical issues that are mostly responsible for duplicate content issues. We also have a Magento 2 Canonical URL extension which can help with this problem.

      • When I can expect noticeable results i.e. improvements from your Magento SEO services?

        It primarily depends upon the project scope and complexity. However, after 6 to 8 weeks, you will start noticing improvements, including an increase in organic traffic.

      • Do you improve slow loading times as part of your Magento SEO services?

        Absolutely! Page loading times are an integral part of Google’s Core Web Vitals metrics. Slow loading times means that search engines like Google will automatically demote you in the search rankings. Therefore, as part of our technical SEO service, we do optimise your store’s structure, leading to improvements in loading speeds.

      • Do you offer content writing services?

        Our Magento SEO consultants include dedicated content writers and strategists. They develop a tailored content strategy for your store and follow it up with engaging, human-friendly content.

      • Can you help me recover my rankings after a sudden drop?

        A sudden drop in search rankings is common after major changes to your store. However, there’s nothing to worry about as our team can implement a tailored strategy to recover and improve your rankings.

      • Can you integrate my Magento 2 store with SAP Business One specifically?

        Yes, we offer Magento SAP Business One integration services. We can use the SAP B1 official connector or design a custom API, depending on your requirements.

      • What type of data can I sync via SAP Magento integration?

        There’s no restriction per se. You can sync all sorts of data, including product information, customer data, invoices, and inventory levels.

      • Is the Magento SAP integration process secure?

        Absolutely! Data integrity and security is our number one priority. We understand how even a minor error can expose businesses to financial liabilities, legal headaches, and reputational damage. Our Magento integration with SAP team uses encrypted connections and follows the best Magento SAP integration practices.

      • Do you support multi-store setups with Magento SAP B1?

        Yes. Our Magento SAP integration experts support multi-store setups.

      • Can you help me fix specific issues after another company did the SAP Magento integration?

        Of course. Our experts audit and repair faulty integrations! In case major rework is required, our team will inform you beforehand about the best possible options.

      • Do you work on existing stores as part of your Hyvä theme development services?

        Yes! If you already have a pre-existing store, our Hyvä developers can easily migrate it to the Hyvä theme. However, if the costs outweigh the benefits, we may recommend a fresh installation. Ultimately, it is up to you to decide which option to take.

      • Can you integrate extensions with Hyvä theme development?

        Absolutely! When migrating your store to the Hyvä theme, our developers will conduct a detailed analysis to ensure compatibility. If an extension, especially a custom-developed extension, requires considerable rework, our Hyvä developers will inform you accordingly.

      • Do your Hyva theme development services come with after-launch support?

        Of course! We understand that clients can run into unexpected issues or require post-launch help. This is quite normal, and to make the entire process smoother, our Hyva developers are ready to assist you at any time. If you require extended help, you can opt for our dedicated support packages.

      • Is it possible to hire an individual Hyva developer for a small project?

        Yes, you can hire an individual Hyva developer or an entire Hyva theme development services team. We offer flexible options, including hiring for a one-off project or on a long-term engagement.

      • Is the Hyva theme compatible with third-party extensions?

        99% of the extensions work seamlessly with Hyva. However, don’t worry if your extension is incompatible with Hyva as our Hyva developers can do the necessary custom work to ensure compatibility.

      • Do you work with Magento Open Source and Adobe Commerce?

        Yes, we build on both platforms. If you are still deciding between the two, our experts will help you make a final decision after analysing your requirements.

      • Do you offer support after launch?

        Yes, we offer support after launch. We also offer long-term contracts for extended support. This covers maintenance work and performance monitoring.

      • Do you offer Magento services in Leeds and Birmingham?

        Yes. We offer Magento 2 development services in Leeds, Birmingham, and across the UK. Apart from this, we have offices in Canada, USA, Saudi Arabia, and Pakistan.

      • Do you build custom Magento modules and APIs?

        Yes. We develop bespoke functionality and integrate third-party APIs as needed.

      • Do you offer Magento audits or code reviews?

        Yes, we provide in-depth audits, performance reviews, and upgrade assessments. To know more, reach out to our support team and they can guid you further. Yes. We provide in-depth audits, performance reviews, and upgrade assessments.

      • How long does the migration take?

        There is no fixed timeline since the duration depends on your store’s size and complexity. Usually, the migration requires around 3 to 6 weeks. Our team will give you an exact timeline before starting the migration.

      • Can you migrate custom features?

        Custom features can be migrated, but they must be redeveloped for Magento 2. In some cases, the redevelopment work is quite straightforward, while in others, they require extensive re-work.

      • Do I need a new theme for Magento 2?

        Not necessarily as we can optimise your current theme for Magento 2. However, we do recommend a fresh Magento 2 theme since it can boost your ranking and give your store a refreshed look.

      • Can you handle multi-store or multivendor setups?

        Yes. We have experience with complex Magento architectures.

      • How much does Magento 1 to 2 migration cost?

        The costs vary depending on the scope of custom work and store size. However, with development offices spread globally, including Pakistan, we are able to offer lower costs while utilising top talent.

      • Will I lose any data during an upgrade?

        No! There is no loss of data whatsoever. Moreover, we take a full back up, ensuring rollback in case things go wrong. All sorts of data, including meta tags, meta descriptions, orders, and customer information are migrated securely.

      • Can you migrate me from Magento 1?

        Yes! Since Magento 1 has reached its end of life, upgrading to Magento 2 is quite necessary! Magento 1 is no longer suitable for offering a secure and seamless online experience.

      • Will my current theme and extensions still work?

        Our team will test the theme and extensions for compatibility. In certain cases, we may need to make changes to ensure compatibility.

      • Can you help optimise the store after upgrade?

        Absolutely! We can help improve your store’s speed, handle the SEO aspect, and optimise the user experience.

      • Do you build Magento themes from scratch?

        Yes. Our Magento theme development experts design custom Magento 2 themes which are tailored to your unique brand identity and business requirements.

      • Are your themes compatible with all Magento 2 versions?

        All our custom development work, be it themes, Magento 2 extensions, or anything else are compatible with the default Magento code. Therefore, you don’t have to worry about compatibility issues.

      • How long does custom theme development take?

        It is difficult to provide you with an expected timeline without knowing the full scale of the work. However, depending on the scope, the development work can range from anywhere between 3 to 12 weeks. This includes the discovery period and post-launch improvements.

      • Will the theme affect site performance?

        Our experts understand the importance of balancing theme functionality with overall site performance. When developing the theme, the code is optimised to ensure that it improves the Core Web Vitals.

      • Do you provide ongoing theme maintenance?

        Yes, you can opt for maintenance services in which we will cover regular design updates, code optimisation, and Magento upgrades.

      • Do you offer fully custom eCommerce sites as part of your eCommerce website development service?

        Yes. Our eCommerce development experts build custom eCommerce websites from scratch. They are tailored to your unique brand requirements, target audience, and long-term strategic objectives. Built with scalability in mind, you don’t have to worry about anything as your business experiences rapid growth.

      • Do you guarantee mobile optimisation as part of your eCommerce website development service?

        Yes, of course. We follow industry wide best practices. Since the current trend favours mobile-first approach, we do the same. All our websites are fully tested and tested across different devices to ensure there are no issues.

      • Do you support SEO during development?

        Yes, our experts carry out all design and development work with SEO best practices in mind. You can expect a clean code, fast loading times, and optimised images.

      • Will you train our team to use the CMS or is this not part of your custom eCommerce development service?

        Yes, our team will provide you with comprehensive training to use the CMS. If you use our Magento eCommerce development service, our experts will conduct detailed sessions on everything there is to know about Magento.

      • Is post-launch support included?

        Of course. We pride ourselves in being a top eCommerce web development company. We place your best interests at the heart of each process. After the store is live, we monitor it for bugs and performance bottlenecks. We optimise the store regularly and also offer long-term commitments as part of our eCommerce web development services.

      • Do you offer both frontend and backend Magento development?

        Yes, as part of our Magento 2 development services, we have full-stack Magento developers. This allows us to deliver any project, from start to finish without needing to outsource any aspect.

      • Do you offer support for third-party extensions as part of your custom Magento development service?

        Absolutely. Whether it is installation, configuration or debugging, we cover it all for third-party Magento 2 extensions. Nevertheless, we do encourage you to reach out to the original developer first. You may still be under the free support period, or the issue is already something the developer is trying to address in the next update.

      • How long does a custom extension take to build?

        The timeline varies, depending on the extension’s complexity. But usually, we deliver projects within 2 to 8 weeks. Prior to starting the work, our team will share a detailed breakdown of the expected timeline. Once we commit to a certain timeline, we adhere to it. This is what makes us a top Magento 2 extension development company.

      • What if a Magento 2 extension causes conflicts or performance issues?

        As part of the testing process, our developers will test the extension on your site before going live. If there any conflicts, we will resolve it. In case an issue develops post-launch, we will resolve it as well.

      • Do you follow Magento’s coding standards when it comes to Magento extension development?

        As a leading Magento extension development company, we could not have reached this position without adhering to Magento’s coding standards. Rest assured, all our work is as per Magento’s and industry wide best practices. Our Magento plugin developers undergo regular training on the latest Magento development trends and best practices.

      • Can I hire your Magento custom extension development team for ongoing extension maintenance?

        Yes. We offer flexible maintenance plans. You can opt for any plan which matches your requirements.

      • Are your developers certified?

        Of course. As one of the world’s top best Magento 2 developer companies, we only hire the best talent. All our Magento 2 developers are experts in their fields and have the relevant certifications to carry out their work effectively. The junior most developers have a minimum of two years’ experience.

      • What if I need to scale my Magento 2 certified developer team later?

        You can scale the team up or down at any time. As mentioned earlier, we offer contractual flexibility. Since our developers have the right experience, they can start contributing to your project from day 1.

      • Can I interview the expert Magento 2 developer before hiring?

        Of course. As part of our hire Magento 2 developer service, we allow clients to conduct all relevant technical assessments and interviews before the onboarding. This ensures that the developer is the right for your requirements and organisational culture.

      • How do you ensure code quality?

        We only hire the best developers, ensuring their work quality is top notch. Each line of code is then reviewed by the Quality Assurance team based on industry-wide best practices.

      • Do you sign NDAs?

        Yes, for client’s peace of mind, we sign a non-disclosure agreement prior to starting the work. We also provide continuous training to our Magento 2 developers on data security, ensuring your data remains secure.

      • Will my site be backed up before installation?

        Of course. We take a full back up before making any changes to your store. This way, if things go wrong, we roll back to the earlier version to minimise disruptions.

      • Can you install multiple extensions at once?

        Yes, if you are looking to install multiple extensions, we can help you with it. Our Magento 2 experts will cross check each extension for compatibility ensuring they are in harmony with one another.

      • Can you fix an extension that’s not working?

        We can identify the issue and resolve it. Please do note that the charges for fixing issues are separate.

      • Will the extension work with my current theme?

        As mentioned earlier, we test the extension for compatibility with all aspects of your store, including your theme. If there are issues and we need to make the necessary adjustments, our Magento 2 extension installation team will inform you accordingly.

      • Do you offer post-installation support?

        Yes, we offer post-installation support for a limited period. Afterwards, you can opt for any of our flexible Magento 2 maintenance service options.

      • Do you offer one-time audits or ongoing consultancy?

        We offer both types of services. You can engage us for a one-time review of your concern or retain us on an ongoing basis. We do encourage you to ascertain your requirements first as it will help you decide which service type you require.

      • Will your Magento 2 experts work with our in-house development team?

        Yes, we have no issue collaborating with your in-house development team. We can provide them with the necessary direction and aid with the execution.

      • What platforms do you consult on?

        Anything related to Magento, including Magento Cloud and Adobe Commerce. As a leading eCommerce company, we also have expertise in other platforms, including Shopify and WooCommerce. Therefore, if you have a multi-platform setup, we can offer guidance on that as well.

      • Do your consultant Magento experts offer post-migration consultancy?

        Of course, we can help with conducting post-migration audits, including help you recover your search rankings, ensuring compatibility between the new platform and custom development work, and user training.

      • Is your Magento consultancy independent?

        Of course. We are not biased towards any vendor or platform. Our Magento experts will help you choose what’s best for you! For example, if you can get a desired feature from an already available Magento 2 extension, our Magento consultants will never ask you to get a custom extension.

      • Will Magento performance optimization affect my site design?

        No. Magento speed optimization has very little to do with the store’s look. While we do make improvements to the store’s code, it will not impact the visual design. However, if the theme has issues, we do recommend using a Magento optimised theme.

      • Can you optimise both desktop and mobile speed as part of your Magento speed optimisation service?

        Absolutely! When optimising your Magento 2 store’s speed, we focus on both device types. You don’t have to worry about a fragmented user experience for different devices. Be it a phone, laptop, or tablet, we guarantee consistency as part of our Magento performance optimization service.

      • Does the optimize Magento service help with SEO?

        Yes. Site speed is a critical ranking factor, meaning that fast loading websites are automatically given a rankings boost. Therefore, after optimising your store’s speed, you will notice improvements in search rankings. If you are experiencing a drop in search rankings, Magento optimisation can help you recover and even improve your rankings.

      • How long does Magento performance optimization take?

        Speed up Magento projects range from 2 to 6 weeks. The work depends on the store’s size and number of issues.

      • Can you clean up slow third-party extensions as part of the Magento performance optimization service?

        If our experts identify that an extension is contributing to the slow loading times, then they can optimise the extension or recommend a better alternative.

      • Do you build custom Magento extensions?

        Yes, as a leading Magento 2 development company, we can build customised Magento extensions for your store. In addition, we already have an extensive library of Magento extensions. You can install them directly from our website or go to the Adobe Marketplace.

      • Will my site be mobile-friendly?

        As a top Magento 2 development company, our Magento 2 development services are meant to give your site an edge over the competitors. This is why we follow a mobile-first philosophy as also required by Google and other search engines. So, you don’t have to worry about your Magento 2 store not loading correctly on mobile devices. Our Magento web developers ensure that your website loads seamlessly across all devices and does not compromise on speed either.

      • Do you offer support post-launch?

        Absolutely! After delivering the project, we provide free support for the specified period. Afterwards, you can retain our services on hourly, weekly, or monthly basis.

      • Do you follow Magento coding standards?

        Absolutely! Yes. Our developers adhere to the best practices. This is what makes us one of the best Magento 2 development companies.

      • Can your Magento migration experts migrate orders, customers, and passwords?

        Absolutely! You don’t have to worry about losing critical customer data such as orders, customer information, or passwords. All existing data is migrated to the new platform without any issue. Our Magento migration experts guarantee this with 100% confidence.

      • How long does the Magento 2 data migration take?

        Based on our experience as a top Magento migration company, it can take anywhere from 2 – 6 weeks. The precise duration depends upon the data volume and complexity. If the store involves significant custom work, it may take longer since our Magento migration experts will need to ensure compatibility between the previous platform and new one.

      • Can you migrate custom modules or data fields?

        Of course, we can migrate all your custom modules and data fields. Depending on the platform, our experts may need to write custom code to ensure compatibility. We may also recommend third party modules to replace the existing ones for better functionality.

      • Can I change my design during migration?

        Absolutely. The Magento 2 data migration stage is the perfect time to refresh your store with a new look.

      • Do you use the official Magento migration tool?

        It depends on the nature of the work. Where required, we may use custom tools as well. Yes, alongside custom tools when needed, depending on your store’s complexity.

      Magento 2 Speed Optimization

      100% Refund If Your Website Takes > 2 Seconds To Load. 47% of customers expect your website to load within 2 or less than 2 seconds

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